Country Club & Spa Receptionist

Swinton Estate; Swinton; On-site; GBP 21,000 - 26,000; Full time

Job summary

Join a prestigious estate in Yorkshire as a Spa Receptionist at Swinton Park. This full-time position involves welcoming guests, managing bookings, and ensuring an exceptional experience. Competitive salary along with generous benefits and opportunities for career growth are part of this exciting role.

Benefits

30 days annual leave

Company events and awards

NEST pension scheme

Complimentary meal on duty

Employee recognition programs

Referral bonus scheme

Full uniform provided

Free parking

Up to 50% discount in restaurants and on spa treatments

Friends and family discounts on overnight stays

Opportunities for learning and career growth

Qualifications

• Experience in a similar receptionist role is required.
• Excellent customer service skills are essential.
• Flexibility to work weekends and shifts is necessary.

Responsibilities

• Greet guests upon arrival and be the first point of contact.
• Answer phones and reply to emails regarding bookings.
• Check guests in and prepare for spa days.

Skills

Customer service

Teamwork

Flexibility

Ability to work under pressure

Professional appearance

Excellent spoken English

Tools

Premier

Reslynx

Job description

Swinton Estate

Spa

Full time

Permanent

Country Club & Spa Receptionist

Full Time 40 hours per week, working 5 days over 7 (including weekends on a rota basis)

Up to £25,397 per annum plus tronc

Who We Are

Swinton Estate is located in the Yorkshire Dales and is one of the largest privately owned estates in England. It features Swinton Park, a luxury castle hotel with 42 bedrooms, two holiday cottages, and award-winning Samuel’s Restaurant; a country club and spa with the Terrace Restaurant; Swinton Bivouac, a glamping site with tree lodges, yurts, and a café; and the Swinton cookery school.

As part of our C.A.S.T.L.E commitments, we prioritize environment and sustainability, aiming for the estate to be Net Zero by 2030. Staff involvement in resource reduction and engagement initiatives is encouraged.

We are hiring a Full Time Spa Receptionist for our luxury Spa at Swinton Park.

This role offers a great opportunity to join our team. If you have the necessary skills and motivation, we invite you to apply.

The Role: As Spa Receptionist, you will:

• Greet guests upon arrival
• Be the first point of contact for guests
• Answer phones and reply to emails regarding bookings
• Check guests in and provide tours if needed
• Prepare for spa days (towels, robes, etc.)
• Work with spa hosts to ensure guest satisfaction
• Assist in the estate shop occasionally

We Are Looking For:

• A strong team player
• Experience in a similar receptionist role
• Flexibility to work weekends and shifts
• Experience with Premier and Reslynx booking systems
• Excellent customer service skills
• Ability to work under pressure
• Professional appearance
• Excellent spoken English

Package Includes:

• Competitive salary
• 30 days annual leave (including bank holidays), increasing with service
• Company events and awards
• NEST pension scheme
• Complimentary meal on duty
• Employee recognition programs
• Referral bonus scheme
• Full uniform provided
• Free parking
• Up to 50% discount in restaurants and on spa treatments
• Friends and family discounts on overnight stays
• Opportunities for learning and career growth