Country Club & Spa Reception Supervisor

Swinton Estate; Swinton; On-site; GBP 22,000 - 27,000; Full time

Job summary

A luxury countryside resort in the Yorkshire Dales is seeking a Country Club & Spa Reception Supervisor. The ideal candidate will lead the front desk team, ensuring exceptional service and a welcoming environment for guests. Responsibilities include overseeing daily operations, managing bookings, and training staff. A commitment to customer satisfaction is essential. Excellent communication and leadership skills are required. Competitive salary and benefits package included.

Benefits

30 days annual leave including bank holidays

50% discount on food & beverage

15% off spa treatments for family and friends

Access to discounts and rewards

Complimentary meal when on duty

Qualifications

• Proven experience in a supervisory or leadership role, preferably in hospitality or a luxury environment.
• Outstanding interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• A polished and professional appearance and demeanor.
• Flexibility to work shifts, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily operations at the reception desk, ensuring smooth and efficient service.
• Provide leadership and support to the reception team, including training and mentoring.
• Manage bookings, appointments, and reservations accurately using our system.
• Handle escalated complaints or feedback effectively.

Skills

Leadership

Interpersonal skills

Organizational skills

Multitasking

Proficiency in booking systems

Job description

Overview

Swinton Estate Spa is a full time permanent position located at Swinton Estate in the Yorkshire Dales. The role is for a Country Club & Spa Reception Supervisor, with a full-time 40 hours per week schedule, working 5 days over 7 (to include weekends on a rota basis). Salary is up to £26,500 per annum plus service charge.

We are looking for a dedicated and experienced Country Club and Spa Reception Supervisor to lead our front desk team and ensure an exceptional first impression for all visitors.

The Role

As Spa Reception Supervisor you will:

• Oversee daily operations at the reception desk, ensuring smooth and efficient service.
• Provide leadership and support to the reception team, including training and mentoring.
• Welcome members and guests warmly and professionally, addressing inquiries and resolving issues promptly.
• Manage bookings, appointments, and reservations accurately using our system.
• Ensure the reception area is clean, organized, and reflective of the club's high standards.
• Handle escalated complaints or feedback effectively, maintaining a positive image of the club.
• Monitor and report on key performance indicators, such as customer satisfaction and team performance.
• Collaborate with other departments to coordinate seamless service delivery.

We Are Looking For

• Proven experience in a supervisory or leadership role, preferably in hospitality or a luxury environment.
• Outstanding interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in front desk systems and software (e.g., booking platforms).
• A polished and professional appearance and demeanor.
• Flexibility to work shifts, including evenings, weekends, and holidays, as required.
• A commitment to delivering exceptional customer experiences.

Package Description

• 30 days annual leave (pro rata for PT employees) including bank holidays, increasing with service
• Summer party, Christmas Party, Long Service Awards
• Eligible team members will benefit from a NEST pension scheme
• Use of the Country Club & Spa*
• 50% discount on food & beverage (including cookery school) and spa treatments/ packages within the hotel and Country Club & Spa for yourself and up to three guests*
• £75 room rate for yourself, friends & family*
• 15% discount for food & beverage or spa for family and friends*
• 15% off Swinton Estate voucher purchases*
• Refer a friend scheme up to £500.00 for a full-time member of staff
• Access to discounts, cinema tickets, days out and much more with Hospitality Rewards
• Complimentary meal when on duty
• Full Uniform
• Learning and Development opportunities to grow and progress through our business
• *T’s & C’s apply