Counter Manager - York (Full Time)

TN United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Counter Manager to lead a vibrant team in a retail environment. This role is perfect for someone who thrives on customer interaction and enjoys creating memorable experiences. As the face of the brand, you will manage beauty services and motivate your team to achieve sales targets while maintaining high standards of customer service. With opportunities for growth and a fun, engaging atmosphere, this position is ideal for proactive individuals who are passionate about beauty and retail. Join a company where laughter and positivity are part of the daily routine!

Qualifications

• Experience in retail management and customer service is essential.
• Ability to lead a team and meet sales targets.

Responsibilities

• Manage and motivate the team to achieve sales goals.
• Conduct beauty services and ensure customer satisfaction.
• Organize promotional events and maintain stock levels.

Skills

Customer Service

Team Management

Sales Techniques

Beauty Services

Education

High School Diploma

Beauty Therapy Qualification

Job description

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Counter Manager - York (Full Time), York

Location: York, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 06a7e005ad2a

Job Views: 8

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Overview

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re lookin’ for, Gorgeous!

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

We’re living proof that premium brands don’t have to be serious. Let others do all the science and molecule stuff – we’re here to transform customers into better versions of themselves, and have a ton of fun doing it.

It means looking good and staying positive – every customer you approach will see you as the face of our brand. You’re going to love doing all those makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.

Duties Include:

• Management: Managing Brow and Beauty advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
• Sales Goals: Achieving counter and service sales targets through delegating to advisors, making customer connections, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
• Brow Services: Waxing, Tinting, and tweezing to ensure customer satisfaction and repeat bookings. (Full training provided to become a Brow Expert!)
• Teamwork: Conducting daily team meetings, effective communication, and recognizing positive work to keep the team motivated and goal-oriented.
• Promotion and Events: Creating in-store and external events, including new product launches and charity events, to build business.
• Stock: Ensuring the counter is always stocked and reporting concerns promptly.
• Communication: Maintaining open communication with store/department managers and area managers.
• Administration: Completing required administrative tasks and assisting with area manager administration as needed.
• Staff Rotas: Preparing fair staff rotas monthly.
• Hygiene and Housekeeping: Keeping the counter and displays clean and hygienic at all times.

Qualifications

Team members must be willing to work weekends, late nights, and bank holidays.

Benefit offers opportunities for growth and development, welcoming diverse skills and backgrounds. If you’re proactive and positive, this could be a great fit!

Our mission at Benefit is: "To build a beauty community for all. Dedicated to doing good and feeling good."