Counter Manager - Warrington

BENEFIT COSMETICS; Warrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

Benefit Cosmetics is seeking a passionate Full-time Counter Manager for their Boots location in Warrington. This role involves leading a team to achieve sales goals, providing exceptional customer service, and conducting beauty services. Ideal candidates will thrive in a fun and dynamic environment, promoting a positive shopping experience while managing various retail responsibilities.

Qualifications

• Experience in retail management or similar roles.
• Ability to work flexible hours including weekends and bank holidays.
• Strong communication and motivational skills.

Responsibilities

• Lead the team to achieve sales targets and provide excellent customer service.
• Conduct daily team meetings and maintain effective communication.
• Manage staff schedules and ensure hygiene standards at the counter.

Skills

Customer Service

Team Leadership

Sales Skills

Communication

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Boots Warrington!

Calling all rule-breakers, innovators, & fun-loving self-starters! Are you smart, sassy, & scrappy? Do you love to laugh out loud? You're just what we're looking for, Gorgeous!

We're Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under luxury group Louis Vuitton Moet Hennessy. Founded in 1976 in San Francisco, we're now in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. We believe laughter is the best cosmetic; when we're laughing & having fun, we're our most beautiful. We work smart & laugh hard. Sound like you? You've come to the right place!

We prove that premium brands don't have to be serious. We transform customers into better versions of themselves while having fun. Looking good and staying positive are key—every customer will see you as the face of our brand. You'll love doing makeovers with our best-selling products, and they'll love you for making them look amazing.

Responsibilities

The Counter Manager is responsible for achieving retail objectives in-store. By leading your team by example, you will maximize sales opportunities and ensure the team provides excellent customer service and shopping experiences.

Duties include:

1. Management: Motivating staff, delegating roles, meeting sales targets, and maintaining high customer service standards.
2. Sales Goals: Achieving counter and service sales targets through delegating, connecting with customers, demonstrating products, providing beauty/brow services, and booking repeat appointments.
3. Brow Services: Waxing, Tinting, Tweezing—full training provided to become a Brow Expert!
4. Teamwork: Conducting daily team meetings, effective communication, and recognizing positive work to motivate the team and achieve targets.
5. Promotion & Events: Creating in-store and external events, including product launches and charity events, to build business.
6. Stock: Keeping the counter stocked and reporting concerns promptly.
7. Communication: Maintaining open communication with store and area managers.
8. Administration: Completing administrative tasks regularly and assisting with managerial admin when needed.
9. Staff Rota: Preparing fair monthly staff schedules.
10. Hygiene & Housekeeping: Ensuring the counter and displays are clean and hygienic.

Qualifications

Counter Managers may need to work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit offers opportunities for growth and development, welcoming diverse skills and backgrounds. If you're someone who sees 'no' as a problem, this could be the fabulous role for you.

Our mission is to build a beauty community for all, doing good and feeling good. We are an equal opportunity employer, celebrating differences and encouraging authenticity.

We use video interviews in our recruitment process. If you need additional flexibility, please contact [e-mail].