Counter Manager - Oxford

BENEFIT COSMETICS; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Benefit Cosmetics is seeking a passionate Full-time Counter Manager for their new counter in Sephora Oxford. The role involves leading a team to maximize sales, delivering exceptional customer service, and performing brow services. This position offers opportunities for growth within a vibrant beauty community.

Qualifications

• Proactive and problem-solving attitude.
• Ability to work weekends and late nights.
• Experience in retail management is a plus.

Responsibilities

• Lead and motivate the team to achieve sales targets.
• Perform brow services and ensure customer satisfaction.
• Manage stock and maintain hygiene standards.

Skills

Leadership

Customer Service

Sales

Team Management

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in our upcoming counter in Sephora Oxford!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You're just what we're looking for, Gorgeous!

We are Benefit Cosmetics, an indie beauty brand-turned-prestige powerhouse under Louis Vuitton Moet Hennessy. Founded in 1976 in San Francisco, we now operate in 59 countries with over 3,000 BrowBars and 6,000 trained service experts worldwide. We believe laughter is the best cosmetic, and when we're laughing & having fun, that's when we're our most beautiful. We work smart & laugh hard. Sound like you? You've come to the right place!

Responsibilities

The Counter Manager is responsible for achieving retail objectives in store by leading your team, maximizing sales opportunities, and ensuring the delivery of the best customer service and shopping experience.

• Management: Manage Brow and Beauty Experts by motivating staff, delegating roles, and maintaining high customer service standards.
• Sales Goals: Achieve counter and service sales targets through delegation, customer connections, product demonstrations, beauty/brow services, and booking repeat appointments.
• Brow Services: Perform waxing, tinting, and tweezing to ensure customer satisfaction and repeat bookings. (Training provided to become a Brow Expert!)
• Teamwork: Conduct daily team meetings, communicate effectively, and recognize positive work to motivate the team and achieve targets.
• Promotion and Events: Build business through in-store and external events, including new product launches and charity events.
• Stock: Ensure the counter remains stocked and report concerns promptly.
• Communication: Maintain open communication with store/department managers and area managers.
• Administration: Complete all administrative tasks regularly and assist with area manager administration when needed.
• Staff Rotas: Prepare fair staff rotas monthly.
• Hygiene and Housekeeping: Keep the counter and displays clean and hygienic at all times.

Qualifications

Counter Managers may need to work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit offers opportunities for growth and development, valuing diverse skills and backgrounds. If you're proactive and problem-solving, this could be the perfect role for you.

Our mission is to "Build a beauty community for all. Dedicated to doing good and feeling good." We are an equal opportunity employer, celebrating differences and encouraging authenticity.

We use video interviews in our recruitment process. If you require additional flexibility, please contact [e-mail].