Counter Manager - Metro Centre

Benefit Cosmetics; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Benefit Cosmetics as a Full-time Counter Manager at Sephora Metro Centre, where you will lead a team of beauty experts, drive sales, and engage customers through exceptional service. Enjoy a vibrant work environment where creativity flourishes and every day brings new opportunities to connect and grow.

Qualifications

• Ability to manage and motivate a team.
• Experience in achieving sales targets.
• Flexible availability including weekends and late nights.

Responsibilities

• Manage Brow and Beauty Experts and ensure high customer service standards.
• Achieve sales targets through team and customer engagement.
• Conduct brow services and maintain hygiene standards.

Skills

Leadership

Sales Skills

Customer Service

Communication

Job description

Job Description

Benefit is growing, and we are looking for a fearless Full-time Counter Manager passionate about making real connections in Sephora Metro Centre!

Calling all rule-breakers, innovators, fun-loving self-starters! Are you smart, sassy, and scrappy? Do you love to laugh out loud? You’re just what we’re looking for!

We’re Benefit Cosmetics, an indie beauty brand-turned-prestige powerhouse under Louis Vuitton Moet Hennessy. Founded in 1976 in San Francisco, we’re now in 59 countries with over 3,000 BrowBars and 6,000 trained service experts worldwide. We believe laughter is the best cosmetic and work hard to transform customers into better versions of themselves while having fun.

Responsibilities

• Manage Brow and Beauty Experts, motivate staff, delegate roles, and ensure sales targets and high customer service standards are met.
• Achieve counter and service sales targets through team delegation, customer connections, product demonstrations, beauty/brow services, and booking appointments.
• Perform brow services such as waxing, tinting, and tweezing (training provided).
• Conduct daily team meetings, communicate effectively, and recognize positive work to motivate the team.
• Build business through in-store and external events, including product launches and charity events.
• Maintain stock levels and report concerns.
• Ensure effective communication within the team and with management.
• Handle administrative tasks and staff rotas fairly.
• Maintain cleanliness and hygiene standards at the counter.

Qualifications

Counter Managers may need to work weekends, late nights, and bank holidays.

Benefit offers growth opportunities and values diversity. We encourage authenticity and celebrate differences. Video interviews are part of our recruitment process; contact [emailprotected] for flexibility needs.