Counter Manager, Laura Mercier John Lewis Cheltenham

ORVEON; Cheltenham; On-site; GBP 25,000 - 45,000; Full time

Job summary

An innovative beauty company seeks a passionate Business Manager to inspire a team at a renowned brand. This role involves leading a dedicated team to provide exceptional customer service, educating clients on award-winning products, and driving sales through effective management. You'll have the opportunity to develop your artistry skills while fostering a local community around beauty. With a strong commitment to diversity and inclusion, this company offers a supportive environment where your contributions can make a significant impact. Join a forward-thinking team and help change perceptions of beauty for the better!

Qualifications

• Demonstrable experience in retail management and artistry.
• Ability to effectively communicate and drive sales targets.

Responsibilities

• Lead the team to deliver exceptional service and educate customers.
• Develop a business plan to drive KPIs and maximize sales opportunities.

Skills

Retail Management

Artistry Skills

Communication Skills

Coaching and Development

Education

Qualification in Artistry

Job description

About Us

Orveon is a new kind of beauty company launched in December 2021 as the result of acquiring three unique brands - bareMinerals, BUXOM, and Laura Mercier. With 1,600 employees in 22 countries, we're a truly global business with a presence in all key geographies. Our headquarters are in New York, with additional locations in major cities worldwide. We are backed by Advent International, one of the world's largest and most successful private equity firms, well known for their investments in Lululemon and Olaplex.

We are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to stark honesty, co-creation, and making a sustainable cultural impact. We are looking for the best talent to join us on that journey. Let's face forward together!

About Laura Mercier

Laura Mercier empowers women all over the world to express and embrace their individual beauty. Inspired by Laura's philosophy "What makes you unique makes you beautiful", we're on a mission to create naturally flawless faces through renowned artistry techniques and truly iconic products.

About the Role

With a large range of Cosmetics, Skincare, Body & Bath, and Fragrances to be proud of, Laura Mercier is designed for all ages and skin types. As a Business Manager, you will embody Laura's philosophy, inspiring and motivating your team to be the best they can, be every day.

We are part of the Orveon Group, and in joining Laura Mercier you will not only receive innovative and artistry-led training, you will also join an incredible group network of brands, where developing our people is at the heart of our business.

• Report To: Area Sales Manager, Laura Mercier
• Location/ Store: John Lewis Cheltenham
• Shift Pattern: Retail
• Contract Type: 35 hours over 5 days

Primary Responsibilities

Through your leadership, you will develop the team to offer exceptional service and educate customers on our award-winning products and original techniques. You'll be empowered to take accountability for driving your own Laura business and maximizing sales opportunities.

Thinking in unique and innovative ways, you will use your artistry expertise and networking skills to seek opportunities to engage new customers whilst delighting existing customers, while ensuring that the team follows your example and create a local Laura Mercier community to be proud of.

We'll provide you with all the tools and training you need to ensure that you are able to deliver your goals. You'll partner with your Area Manager, Education, and HR as you draw on both your previous management and retail artistry experience to build a business plan that will drive those KPIs across the team. As a Laura Mercier artist and leader, you'll be armed with iconic products, French aesthetics, and the best artistry techniques - inspiring people everywhere, and your team, to express and embrace their individual beauty.

Qualifications & Competencies

• Demonstrable Retail Management experience
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with Area Manager on business performance
• Ability to drive KPIs and sales targets within the team
• Excellent communicator
• Experience in coaching and developing others

Equal Opportunities and Accommodations

Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a collective, unifies our shared commitment to "changing beauty for the better". Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We recognize and celebrate different ideas, perspectives, and backgrounds and know they create a more robust and creative work environment.