Counter Manager, Laura Mercier John Lewis Cheltenham

Orveon Global; Cheltenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking beauty company as a Business Manager, where you will inspire and lead a talented team to deliver exceptional customer service and maximize sales. Embrace the philosophy of beauty that celebrates individuality and creativity, while utilizing your artistry skills to engage new customers and delight existing ones. This role offers the opportunity to build a strong local community around the brand, driving performance through effective coaching and business planning. If you're passionate about beauty and leadership, this is the perfect opportunity to make a lasting impact in the industry.

Qualifications

• Strong experience in artistry with a relevant qualification.
• Proficient in driving KPIs and sales targets.

Responsibilities

• Develop the team to offer exceptional service and educate customers.
• Drive accountability for business results and maximize sales opportunities.

Skills

Artistry expertise

Communication skills

Sales target achievement

Coaching and development

Education

Artistry qualification

Tools

Business planning tools

Job description

Job Category: Retail

Requisition Number: COUNT001680

Posted: September 12, 2024

Contract Type: 35 hours over 5 days

Shift Pattern: Retail

About Orveon

Orveon is a new kind of beauty company launched in December 2021 as the result of acquiring three unique brands - bareMinerals, BUXOM, and Laura Mercier. With 1,600 employees in 22 countries, we're a truly global business with a presence in all key geographies. Our headquarters are in New York, with additional locations in major cities worldwide. We are backed by Advent International, one of the world's largest and most successful private equity firms, well known for their investments in Lululemon and Olaplex.

We are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to stark honesty, co-creation, and making a sustainable cultural impact. We are looking for the best talent to join us on that journey. Let's face forward together!

About Laura Mercier

Laura Mercier empowers women all over the world to express and embrace their individual beauty. Inspired by Laura’s philosophy “What makes you unique makes you beautiful”, we’re on a mission to create naturally flawless faces through renowned artistry techniques and truly iconic products.

About the Role

As a Business Manager, you will embody Laura’s philosophy, inspiring and motivating your team to be the best they can be every day. Through your leadership, you will develop the team to offer exceptional service and educate customers on our award-winning products and original techniques. You’ll be empowered to take accountability for driving your own Laura business and maximizing sales opportunities.

Thinking in unique and innovative ways, you will use your artistry expertise and networking skills to seek opportunities to engage new customers while delighting existing customers. You will ensure that the team follows your example and create a local Laura Mercier community to be proud of.

We’ll provide you with all the tools and training you need to ensure that you can deliver your goals. You’ll partner with your Area Manager, Education, and HR as you draw on both your previous management and retail artistry experience to build a business plan that will drive KPIs across the team. As a Laura Mercier artist and leader, you’ll be armed with iconic products, French aesthetics, and the best artistry techniques – inspiring people everywhere, and your team, to express and embrace their individual beauty.

Primary Responsibilities

• Develop the team to offer exceptional service and educate customers on products.
• Drive accountability for business results and maximize sales opportunities.
• Engage new customers and delight existing ones.
• Build a business plan to drive KPIs across the team.

Qualifications & Competencies

• Strong experience in artistry, ideally with a qualification.
• Ability to communicate effectively with Area Manager on business performance.
• Ability to drive KPIs and sales targets within the team.
• Experience in coaching and developing others.

Equal Opportunities and Accommodations

Orveon is deeply committed to building a workplace and global community where inclusion is not only valued but prioritized. We strive to build and nurture a culture where a focus on diversity, equity, and inclusion is instinctive. Our deep sense of passion and pride in what we do, both as individuals and as a collective, unifies our shared commitment to “changing beauty for the better”. Therefore, all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.