Counter Manager - John Lewis, Oxford Street

NEOM Wellbeing; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading wellness brand is seeking a passionate Counter Manager in Westminster. You will lead the team at an Oxford Street counter, driving sales and enhancing customer experience while organizing events and promoting wellbeing initiatives. The role requires a minimum of 2 years in a leadership position, ideally within the health & beauty sector. Competitive perks include wellbeing days and product discounts.

Benefits

25 days holiday plus bank holidays

Time off on your birthday

Time off for wellbeing

Monthly product allowance

Staff discounts

Healthcare benefits

Volunteering time off

Qualifications

• Experience of 2+ years managing a team, preferably in health & beauty.
• Passion for wellbeing and customer service.
• Strong attention to detail and proactive attitude.

Responsibilities

• Oversee daily store operations and team management.
• Drive sales and achieve KPIs.
• Organize in-store events promoting the NEOM brand.
• Recruit and mentor team members.
• Provide an exceptional customer experience.

Skills

Customer service

Team leadership

Sales driving

Event organization

Attention to detail

Wellbeing advocacy

Health & Beauty experience

Job description

The RoleAre you an entrepreneurial Counter Manager who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? In this full-time, permanent role, you'll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your store, but the wider business too.This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.Why NEOM Wellbeing?At NEOM Wellbeing, we're more than just a company, we're a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.We couldn't be NEOM Wellbeing if we didn't look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we've got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!What You Will Do

• Responsible for the day to day running of a counter and team
• Drive forward sales, KPIs and company objective
• Complete targets, rotas and weekly reports
• Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
• Recruit, develop and mentor a team with a focus on training and education
• Always provide the highest standard of NEOM Customer Experience in store to inspire wellbeing
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity, through in store events and/or brand partnerships
• Lead and champion our community initiatives providing inspiration and opportunities for volunteering, bettering your stores local community, and ensuring an inclusive environment
  
  A passion for wellbeing
• A love of customer service and to be able to translate this to inspire your colleagues
• Meticulous attention to detail
• Team player with a can-do attitude
• Deep affinity of NEOM and its values with a keen interest in wellbeing
• Positive energy that will inspire others
• Experience in the Health & Beauty Industry
• At least 2 years' experience in managing a team, ideally in a department store environment
  
  TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Time off on your birthday
• WELLBEING TIME- take time off to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for nay personal fundraising efforts too.
Apply NowIf you're ready to share some Good Vibes in our John Lewis Oxford Street Counter and join the team at NEOM Wellbeing, apply below, we can't wait to hear from you!