Counter Manager - Hedge End

Benefit Cosmetics; England; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading beauty brand seeks a Full-time Counter Manager in Hedge End to lead retail objectives and provide exceptional customer service. This role includes motivating the team, achieving sales targets, and creating events. Candidates should be proactive and positively contribute to a vibrant team atmosphere. Opportunities for growth and training provided.

Qualifications

• Experience in retail management is preferred.
• Ability to foster team collaboration.
• Strong communication skills.

Responsibilities

• Achieve retail objectives and maximize sales.
• Manage the team to ensure customer satisfaction.
• Conduct in-store events and promotions.

Skills

Leadership

Sales Target Achievement

Customer Service

Team Motivation

Job description

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Benefit is looking for a fearless Full-time Counter Manager who is passionate about making real connections in Hedge End.

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re lookin’ for, Gorgeous!

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

We’re living proof that premium brands don’t have to be serious. We’re here to transform customers into better versions of themselves, and have a ton of fun doing it.

It means looking good and staying positive – every customer you approach will see you as the face of our brand. You’re going to love doing all those makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager is responsible for achieving retail objectives in store. By leading your team by setting a great example, you will maximize sales opportunities and ensure the team provides excellent customer service and shopping experience.

Key duties include:

• Management – Managing Brow and Beauty Experts by motivating staff, delegating roles, ensuring sales targets are met, and maintaining high customer service standards.
• Sales Goals – Achieving counter and service sales targets through delegating to advisors, making customer connections, demonstrating products, providing beauty/brow services, and booking appointments.
• Brow services – Waxing, Tinting, and Tweezing to ensure customer satisfaction and repeat bookings. Full training provided to become a Brow Expert!
• Teamwork – Conducting daily team meetings, effective communication, and recognizing positive work to motivate the team and achieve targets.
• Promotion and Events – Creating in-store and external events, including new product launches and charity events, to build business.
• Stock – Keeping the counter stocked and reporting concerns promptly.
• Communication – Maintaining high levels of communication with store/department managers and area managers.
• Administration – Completing administrative tasks and assisting with area manager administration as needed.
• Staff Rotas – Preparing fair staff schedules monthly.
• Hygiene and Housekeeping – Ensuring cleanliness and hygiene at all times.

Qualifications

Counter Managers may work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit offers opportunities for growth and development, welcoming diverse skills and backgrounds. If you’re proactive and positive, this could be a fabulous opportunity for you.

Our mission at Benefit is to “Build a beauty community for all. Dedicated to doing good and feeling good.”