Counter Manager - Fareham

BENEFIT COSMETICS; Fareham; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a passionate Full-time Counter Manager to lead a vibrant team in Fareham. This role focuses on making real connections with customers while achieving sales targets and delivering exceptional beauty services. You'll have the opportunity to inspire and develop a team, drive business growth through engaging events, and maintain high standards of customer service. If you thrive in a lively environment filled with laughter and positivity, this position offers a fantastic chance to grow your career in the beauty industry.

Qualifications

• Flexible to work weekends, late nights, and bank holidays.
• Strong leadership and motivational skills for team management.

Responsibilities

• Lead and motivate Brow and Beauty Experts to meet sales targets.
• Conduct brow services and ensure customer satisfaction.
• Drive business growth through events and promotions.

Skills

Customer Service

Sales Skills

Team Leadership

Beauty/Brow Services

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager passionate about making real connections in Boots Fareham!

Who We Are

Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under Louis Vuitton Moet Hennessy, was founded in 1976 in San Francisco. We are present in 59 countries with over 3,000 BrowBars and 6,000 trained service experts worldwide. We believe laughter is the best cosmetic, and when we're laughing and having fun, that's when we're our most beautiful.

Our Philosophy

We work smart and laugh hard, transforming customers into better versions of themselves while having fun. Our focus is on looking good and staying positive, providing excellent customer service through makeup makeovers using our best-selling products.

Responsibilities

1. Management: Lead and motivate Brow and Beauty Experts, delegate roles, meet sales targets, and uphold high customer service standards.
2. Sales Goals: Achieve retail and service sales targets by engaging with customers, demonstrating products, performing beauty/brow services, and booking repeat appointments.
3. Brow Services: Conduct waxing, tinting, and tweezing to ensure customer satisfaction and encourage repeat bookings. Training will be provided to develop Brow Expert skills.
4. Teamwork: Conduct daily team meetings, communicate effectively, and recognize positive work to motivate the team and achieve targets.
5. Promotion and Events: Drive business growth through in-store and external events, including new product launches and charity events.
6. Stock Management: Keep the counter stocked and report concerns promptly.
7. Communication: Maintain open communication with store, department, and area managers.
8. Administration: Complete necessary administrative tasks regularly and assist with area manager administration when needed.
9. Staff Rotas: Prepare fair staff schedules monthly.
10. Hygiene and Housekeeping: Ensure the cleanliness and hygiene of the counter and displays at all times.

Qualifications

Counter Managers should be flexible to work weekends, late nights, and bank holidays alongside weekday shifts.

Our Culture and Opportunities

Benefit offers a vibrant environment filled with laughter and hard work, providing opportunities for growth and development. We celebrate diversity and encourage everyone to be their authentic selves.

Additional Information

We use video interviews in our recruitment process. For additional needs or flexibility, contact us at [e-mail].