Counter Manager - Eldon Square

BENEFIT COSMETICS; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and fun-loving team as a Counter Manager at a leading beauty brand! This exciting role involves managing a passionate team, achieving sales targets, and delivering exceptional customer experiences. You'll be the face of the brand, transforming customers with your beauty expertise and making lasting connections. With opportunities for growth and a commitment to diversity, this is your chance to shine in a vibrant environment where laughter and positivity are celebrated. If you're ready to lead with enthusiasm and creativity, we want to hear from you!

Qualifications

• Proven experience in retail management and achieving sales targets.
• Strong communication and leadership skills to motivate a team.

Responsibilities

• Lead and manage the team to achieve sales and customer service goals.
• Perform beauty services and build customer relationships.

Skills

Team Management

Sales Target Achievement

Customer Service

Beauty Services (Waxing, Tinting)

Communication Skills

Education

Experience in Retail Management

Beauty Industry Knowledge

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Sephora Eldon Square!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You're just what we're looking for, Gorgeous!

We're Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we're in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we're laughing & having fun, that's when we're our most beautiful. We're known to work smart & laugh hard. Sound like you? You've come to the right place!

We're living proof that premium brands don't have to be serious. Let others do all the science and molecule stuff - we're here to transform customers into better versions of themselves, and have a ton of fun doing it.

It means looking good and staying positive - every customer you approach will see you as the face of our brand. You're going to love doing all those makeovers with our best-selling products, and they'll love you for making them look amazing.

Responsibilities

The Counter Manager has overall responsibility for achieving Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.

Duties for a Counter Manager include:

• Management - Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
• Sales Goals - Achieving counter and service sales targets through delegating to advisors, making customer connections, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
• Brow services - Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!)
• Teamwork - Through daily team meetings, effective communication, and recognition of positive work, you will motivate the team to achieve individual and counter targets.
• Promotion and Special Events - Building business with innovation through in-store and external events, including new product releases and charity events.
• Stock - Ensuring the counter remains stocked and reporting concerns immediately.
• Communication - Maintaining open communication with store/department managers and area managers.
• Administration - Completing daily, weekly, monthly, and yearly admin tasks, and assisting with area manager admin when needed.
• Staff Rotas - Ensuring fair and timely staff rotas.
• Hygiene and Housekeeping - Keeping the counter and displays clean and hygienic at all times.

Qualifications

Counter Managers may be required to work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit offers opportunities for growth and development and values diverse skills and backgrounds. If you're proactive and enthusiastic, the Counter Manager role might be perfect for you.

Our mission at Benefit is to "Build a beauty community for all. Dedicated to doing good and feeling good." We are an equal opportunity employer that celebrates diversity and encourages everyone to be their authentic selves.

We use video interviews as part of our recruitment process. If you require additional flexibility, please contact [e-mail].