Counter Manager - Eldon Square

Benefit Cosmetics; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a vibrant and dynamic beauty brand as a Full-time Counter Manager! This role is perfect for those who thrive in a fun, fast-paced environment and are passionate about beauty. You'll lead a team to achieve sales goals, provide exceptional customer service, and create memorable experiences for customers. With opportunities for growth and a commitment to diversity, this position allows you to be your authentic self while making a positive impact in the beauty community. If you love to laugh and connect with others, this is the opportunity for you!

Qualifications

• Experience in retail management and leading a team.
• Strong customer service and sales skills.

Responsibilities

• Lead and motivate the team to achieve sales targets.
• Ensure excellent customer service and shopping experiences.
• Manage stock levels and maintain hygiene standards.

Skills

Team Leadership

Customer Service

Sales Management

Communication Skills

Problem Solving

Education

High School Diploma

Experience in Retail Management

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Sephora Eldon Square!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re looking for, Gorgeous!

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

We’re proof that premium brands don’t have to be serious. We focus on transforming customers into better versions of themselves while having fun along the way.

It means looking good and staying positive – every customer will see you as the face of our brand. You’ll love doing makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager is responsible for achieving retail objectives in store by leading your team through setting a positive example, maximizing sales opportunities, and ensuring excellent customer service and shopping experiences.

Duties include:

• Management: Motivating staff, delegating roles, ensuring sales targets are met, and maintaining high customer service standards.
• Sales Goals: Achieving counter and service sales targets through team delegation, customer engagement, product demonstrations, beauty/brow services, and booking appointments.
• Brow Services: Performing waxing, tinting, and tweezing to ensure customer satisfaction and repeat bookings. (Training provided to become a Brow Expert!)
• Teamwork: Conducting daily team meetings, communicating effectively, and recognizing positive work to motivate the team and meet targets.
• Promotion and Events: Creating in-store and external events, including product launches and charity events, to build business.
• Stock Management: Keeping the counter stocked and reporting concerns promptly.
• Communication: Maintaining open communication with store/department managers and area managers.
• Administration: Completing administrative tasks daily, weekly, monthly, and yearly, and assisting with area manager admin when needed.
• Staff Rotas: Preparing fair staff schedules monthly.
• Hygiene and Housekeeping: Keeping the counter and displays clean and hygienic at all times.

Qualifications

Counter Managers may need to work weekends, late nights, and bank holidays along with weekday shifts.

Benefit offers a dynamic environment filled with laughter and hard work, providing opportunities for growth and development. We celebrate diversity and encourage everyone to be authentic. If you're proactive and problem-solving, this could be the perfect role for you.

Our mission is to “Build a beauty community for all. Dedicated to doing good and feeling good.” As an equal opportunity employer, we embrace differences and encourage everyone to be their true selves.

We use video interviews as part of our recruitment process. If you need additional support or flexibility, please contact [e-mail].