Counter Manager - Cardiff

Benefit Cosmetics UK; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty brand is seeking a passionate Full-time Counter Manager in Sephora Cardiff. The role involves leading a team to achieve sales targets, providing excellent customer service, and performing beauty services. If you thrive in a vibrant environment, this position offers growth and developmental opportunities.

Qualifications

• Ability to work weekends, late nights, and bank holidays.
• Proactive and problem-solving attitude.

Responsibilities

• Manage, motivate, and delegate tasks to Brow and Beauty Experts.
• Achieve sales targets through product demonstrations and customer connections.
• Create promotional events to build business.

Skills

Team Management

Sales Target Achievement

Customer Service

Communication

Problem-solving

Job description

Social network you want to login/join with:

Benefit is looking for a fearless Full-time Counter Manager who is passionate about making real connections at our upcoming counter in Sephora Cardiff!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re looking for, Gorgeous!

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, we’re now in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic—when we’re laughing & having fun, that’s when we’re our most beautiful. We work smart & laugh hard. Sound like you? You’ve come to the right place!

We prove that premium brands don’t have to be serious. We’re here to transform customers into better versions of themselves, and have fun doing it.

It means looking good and staying positive—every customer will see you as the face of our brand. You’ll love doing makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager is responsible for achieving retail objectives in store. By leading your team by example, you will maximize sales opportunities and ensure the team provides excellent customer service and shopping experiences.

Duties include:

• Management: Managing Brow and Beauty Experts, motivating staff, delegating roles, meeting sales targets, and maintaining high customer service standards.
• Sales Goals: Achieving counter and service sales targets through delegation, customer connections, product demonstrations, beauty/brow services, and booking repeat appointments.
• Brow services: Waxing, Tinting, and Tweezing to ensure customer satisfaction and repeat bookings. Full training will be provided to become a Brow Expert.
• Teamwork: Conducting daily team meetings, effective communication, and recognizing positive work to motivate the team and achieve targets.
• Promotion & Events: Creating in-store and external events, including new product launches and charity events, to build business.
• Stock: Ensuring the counter remains stocked and reporting concerns promptly.
• Communication: Maintaining open communication with store/department managers and area managers.
• Administration: Completing administrative tasks regularly and assisting with area manager duties as needed.
• Staff Rotas: Preparing fair staff schedules monthly.
• Hygiene & Housekeeping: Keeping the counter and displays clean and hygienic at all times.

Qualifications

Counter Managers may work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit offers a vibrant environment with opportunities for growth and development. If you’re proactive and problem-solving, this could be the perfect role for you.

Our mission at Benefit is to “Build a beauty community for all. Dedicated to doing good and feeling good.”