Counter Manager - Canary Wharf

BENEFIT COSMETICS; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the beauty sector is seeking a dynamic Counter Manager to lead a team in a vibrant retail environment. This role involves achieving sales targets, providing exceptional customer service, and managing beauty services. The ideal candidate will be a passionate leader who thrives in a fun, fast-paced atmosphere and is dedicated to fostering a positive team culture. If you enjoy making real connections and transforming customers' experiences, this position offers a fantastic opportunity for growth and development within a supportive community.

Qualifications

• Proven experience in retail management and achieving sales targets.
• Strong leadership skills to motivate and manage a team effectively.

Responsibilities

• Lead and manage a team to achieve retail objectives and sales targets.
• Ensure high levels of customer service and maintain store standards.

Skills

Customer Service

Sales Management

Team Leadership

Communication

Beauty Services

Education

Experience in Retail Management

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Boots Canary Wharf!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re looking for, Gorgeous!

We’re Benefit Cosmetics, an indie beauty brand-turned-prestige powerhouse under the luxury group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, we’re now in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic—when we’re laughing & having fun, that’s when we’re most beautiful. We work smart & laugh hard. Sound like you? You’ve come to the right place!

We’re proof that premium brands don’t have to be serious. We focus on transforming customers into better versions of themselves, all while having a ton of fun.

It means looking good and staying positive—every customer will see you as the face of our brand. You’ll love doing makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager is responsible for achieving retail objectives in store. By leading your team by setting a positive example, you will maximize sales opportunities and ensure the team provides excellent customer service and shopping experiences.

Duties include:

• Management – Motivating staff, delegating roles, meeting sales targets, and maintaining high customer service standards.
• Sales Goals – Achieving counter and service sales targets through delegation, customer connections, product demonstrations, beauty/brow services, and booking repeat appointments.
• Brow Services – Performing waxing, tinting, and tweezing to ensure customer satisfaction and repeat bookings. (Full training provided to become a Brow Expert!).
• Teamwork – Conducting daily team meetings, effective communication, and recognizing positive work to motivate the team and achieve targets.
• Promotion and Events – Creating in-store and external events, including new product launches and charity events, to build business.
• Stock – Keeping the counter stocked and reporting concerns promptly.
• Communication – Maintaining open communication with store/department managers and area managers.
• Administration – Completing required administrative tasks regularly and assisting with area manager administration as needed.
• Staff Rotas – Preparing fair staff schedules monthly.
• Hygiene and Housekeeping – Keeping the counter and displays clean and hygienic at all times.

Qualifications

Counter Managers should be available to work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit offers a unique environment filled with laughter and hard work, with opportunities for growth and development. If you’re someone who sees “no” as a problem to solve, this role may be perfect for you.

Our mission at Benefit is to “Build a beauty community for all. Dedicated to doing good and feeling good.” We are an equal opportunity employer, celebrating diversity and encouraging everyone to be their authentic selves.

We conduct video interviews as part of our recruitment process. If you require additional flexibility, please contact [e-mail].