Counter Manager - Camberley

BENEFIT COSMETICS; Godalming; On-site; GBP 23,000 - 31,000; Full time

Job summary

A leading beauty brand is seeking a passionate Full-time Counter Manager in Godalming to lead a team towards meeting retail goals and providing exceptional customer service. You will play a key role in managing beauty services, achieving sales targets, and creating a positive shopping experience for customers. This position requires strong management skills and the ability to work flexible hours including weekends and holidays.

Benefits

Opportunities for growth and development

Dynamic work environment

Fun and engaging team atmosphere

Qualifications

• Proven leadership skills in managing a team and fostering a positive environment.
• Experience in achieving sales targets and enhancing customer service.
• Availability to work weekends, late nights, and bank holidays.

Responsibilities

• Lead the team to achieve retail objectives and provide excellent customer experience.
• Manage Brow and Beauty Experts while meeting sales targets.
• Conduct brow services and maintain hygiene standards.

Skills

Management

Sales Goals Achievement

Teamwork

Communication

Job description

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Benefit is looking for a fearless Full-time Counter Manager who is passionate about making real connections in M&S Camberley!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re lookin’ for, Gorgeous!

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

We’re living proof that premium brands don’t have to be serious. We’re here to transform customers into better versions of themselves, and have a ton of fun doing it, by making them look good and stay positive. Every customer you approach will see you as the face of our brand. You’ll love doing all those makeovers with our best-selling products, and they’ll love you for making them look amazing.

Responsibilities

The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.

Duties include:

• Management – Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
• Sales Goals – Achieving counter and service sales targets through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
• Brow services – Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!)
• Teamwork – Through daily team meetings, effective communication, and recognition of positive work, you will ensure the in-store teams remain motivated and work to achieve individual and counter targets.
• Promotion and Special Events – Building business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
• Stock – Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately.
• Communication – Responsible for communication between store/department managers and area managers, maintaining high levels of open communication on the counter.
• Administration – Ensuring daily, weekly, monthly, and yearly administration is completed, and assisting with area manager administration where necessary.
• Staff Rotas – Ensuring staff rotas are completed fairly and on a monthly basis.
• Hygiene and Housekeeping – Ensuring the counter and displays are kept clean and hygienic at all times.

Qualifications

Counter Managers may be required to work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit is filled with both laughter and hard work – making us a unique place to hang your hat. We offer beauty-full opportunities for growth and development and value a wide variety of skills and backgrounds. If you’re the type of person who puts “no” before “problem,” then the Counter Manager position may be the fabulous opportunity for you.

Our mission at Benefit is to “Build a beauty community for all. Dedicated to doing good and feeling good.”