Counter Manager Birmingham Selfridges Bobbi Brown

Estée Lauder Companies; Park Central; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Life and disability insurance

Retirement savings plans

Education-related programs

Paid holidays and vacation

Incentive compensation programs

Job summary

Estée Lauder Companies is seeking a Counter Manager for Bobbi Brown at Birmingham Selfridges to lead and coach a sales team, drive customer service, and manage store operations. The role requires strong cosmetic retail experience and proven supervisory skills in a fast-paced environment.

You will oversee inventory, cash reconciliation, and daily POS tasks while delivering exceptional service during varied shifts including weekends and events.

Qualifications

• Proven retail experience, preferably cosmetics.
• 1: Provide inspirational, authentic and personalized customer service.
• 2: Supervisory experience with coaching/mentoring.
• 3: Retail operations including inventory management and cash reconciliation.
• 4: Ability to work retail hours including nights, weekends and events.
• 5: Experience with retail POS software.
• 6: Proficient in Microsoft Office.
• 7: Proof of right to live and work in the UK if invited for interview.

Responsibilities

• Lead and develop the Sales Associates to meet all sales, service and operational targets.
• Provide inspirational and personalized customer service to shoppers.
• Oversee inventory, cash handling and store operations.
• Schedule and cover retail hours including nights, weekends and events.
• Utilize POS software to process sales and returns.
• Maintain relevant documentation and reporting.
• Ensure candidates have valid rights to work in the UK.

Skills

Retail experience

Customer service

Supervisory experience

Retail operations

Flexible hours

POS software

Microsoft Office

Right to work in UK

Tools

POS software

Microsoft Office

Job description

Counter Manager, Bobbi Brown, Birmingham Selfridges, 37.5 hours over 5 days

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

We are seeking an inspirational and dynamic Assistant Counter Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven supervisory, coaching and retail operations skills gained in a fast paced retail environment. If you are an ambitious and high performing self⁃starter with a flair for retail and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• Previous supervisory experience with a proven track record of coaching/mentoring others to achieve sales and customer service targets
• Retail operations experience including inventory management and cash reconciliation
• Ability to work retail hours including days, nights, weekends and special events in a fast⁃paced work environment
• Previous experience with retail point⁃of⁃sale software
• Proficient in Microsoft Office
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Pay Range:

• health insurance coverage (medical, dental, and vision insurance)
• wellness and family support programs
• life and disability insurance
• retirement savings plans
• education-related programs
• paid holidays and vacation time
• highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s))

You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

Equal Opportunity Employer

We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

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