Counter Manager

Trinny London; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading beauty brand as a Business Manager in Brent Cross! You will lead a talented team and be responsible for ensuring high standards of customer service while meeting business objectives. This role offers the opportunity to work in a fast-paced environment, encouraging both team and personal growth within an innovative company that celebrates diversity and inclusivity.

Benefits

28 days holiday inclusive of bank holidays

50% company discount after probation

Competitive commission structure

Pension Scheme

Enhanced family-friendly packages

Rewards and Recognition Scheme

Qualifications

• Experience leading a team (minimum of 5 people), ideally within the luxury sector.
• Passionate for makeup and skincare.
• Proven experience leading a team to success within retail.
• Confident and adaptable with changing environments.

Responsibilities

• Manage daily operations to ensure smooth running of the business.
• Lead and motivate a team to achieve and exceed KPIs.
• Oversee inventory checks, visual merchandising, and health safety procedures.

Skills

Communication

Leadership

Adaptability

Customer-centric approach

Mathematical skills

Job description

Role - Business Manager

Location - Fenwick, Brent Cross

Are you ready to rethink your routine? We’re looking for a Business Manager to join our Brent Cross team. This role will report into the Regional Manager and be responsible for the day to day running of our Brent Cross store. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role

Your daily to-dos might look like this:

• Lead your team from the front by:
• Achieving your own targets
• Improving your product knowledge and remaining up to date with beauty trends
• Conducting appointments and elevating your artistry
• Always demonstrating a customer-centric approach
• Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business
• Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo
• Oversee the execution of inventory checks, stock counts and visual merchandising
• Accurately follow health and safety procedures
• Utilise retail management and team meetings to feedback on you counter’s performance
• Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary
• Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources
• Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress
• Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

The essential skills and experience required to succeed in this role are:

• Experience leading a team (minimum of 5 people), ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge. .

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• 28 days holiday inclusive of bank holidays (pro-rata)
• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• Pension Scheme
• Enhanced family friendly packages
• Bookado (activity membership service)
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

#TLRETAIL

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.