Counter Manager

Iiaa Limited; Liverpool City Region; On-site; GBP 22,000 - 30,000; Full time

Job summary

Iiaa Limited seeks a passionate Counter Manager for their dynamic counter at Harvey Nichols in Liverpool. This role requires an individual enthusiastic about skincare and customer service, responsible for sales growth and managing client relationships. The position offers ample opportunities for personal development and career progression within a supportive environment.

Benefits

25 days’ annual leave

Three additional gifted days

Monthly allowance for products

Free annual eye test

Cycle to Work scheme

Recommend a friend scheme

Travel card loan

Opportunities for growth within the company

Qualifications

• Previous retail experience in a high-end environment.
• Background in skincare/cosmetics sales.
• Positive can-do attitude.

Responsibilities

• Drive sales growth and increase brand visibility.
• Conduct in-depth skin consultations.
• Perform high-quality facials.

Skills

Customer service

Sales

Consultation skills

Positive attitude

Job description

WE’RE SERIOUSLY INTO HEALTHY SKIN.

AND SO ARE OUR BRANDS.

We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.

Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.

Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme to feed the skin from within, Environ to fortify the skin and et al. to finish. Eventis technology to supports and enhances the journey to 100% skin health.

About this role

We are looking for an enthusiastic and inspirational Counter Manager to lead our dynamic counter at Harvey Nichols. This is an exciting opportunity for a results-driven individual who thrives on delivering exceptional customer service and is passionate about skincare and beauty.

As Counter Manager, you will take full ownership of the account, driving sales growth and increasing brand visibility through both in-store activity and external outreach. You’ll be experienced in working towards KPIs and have a proven track record of growing a business through outstanding service and initiative.

Our counter boasts a loyal client base who regularly return for treatments, so we’re seeking someone who is as confident delivering high-quality facials as they are engaging customers on the shop floor with expert consultations and advice.

This is a lone-working role initially, ideal for a self-motivated individual. However, with strong performance and successful counter management, there is potential to expand the team around you.

This role would be well-suited to an experienced Counter Manager seeking a fresh challenge, or a experienced and ambitious Retail Skin Therapist ready to step up and take the next step in their career.

Key Responsibilities

·You will have overall responsibility for the success of the counter ensuring you are meeting your sales targets.

·Strategic Business planning working with the Department managers, Press and Marketing teams and Head of Retail to launch with excellence and lead on counter events

·Conduct in-depth skin consultations using the latest skin imaging technology

·Perform Focus – on Facials

·Recommend bespoke skincare packages for clients, post consultation

Desired Skills and Experience

·Previous retail experience ideally in a high-end environment

·A background in skincare / cosmetics sales

·Positive can-do attitude; we believe in having a positive and optimistic attitude about everything we do because it inspires others to have the same

·Proactive approach to sales

What’s in it for you?

·25 days’ annual leave, rising the longer you stay with us

·An additional three gifted days

·A monthly allowance to spend on our products, plus additional discount

·Free annual eye test at Vision Express?

·Cycle to Work scheme

·Recommend a friend scheme: we reward you for bringing people into our business

·Travel card loan

·Excellent opportunities to grow and move within the company

We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation