Counter Fraud Policy Investigator

Direct Line Group Careers; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Counter Fraud Policy Investigator to join their dynamic team. In this pivotal role, you will leverage your investigative skills to detect and prevent insurance fraud, ensuring the protection of genuine customers. Your responsibilities will include managing portfolios, conducting interviews, and collaborating with stakeholders to uphold compliance and regulations. This innovative firm values diversity and offers a hybrid working model that balances home and office environments. With excellent benefits and a supportive culture, this opportunity is perfect for those passionate about making a difference in the insurance sector.

Benefits

9% Arbeitgeberbeitrag zur Rentenversicherung

50% Rabatt auf Versicherungen

Lebensversicherung

Einkommensschutz

Zusätzliche optionale Gesundheits- und Zahnversicherung

22 Tage Urlaub plus zusätzliche Kauf- oder Verkaufsoptionen

Mitarbeiteraktienprogramm

Mitarbeiterrabatte und Cashback

Qualifications

• Ausgezeichnete Kundenservice- und Kommunikationsfähigkeiten erforderlich.
• Hohe Aufmerksamkeit für Details und Genauigkeit ist entscheidend.

Responsibilities

• Proaktive Betrugsbekämpfung zur Minimierung der Auswirkungen auf echte Kunden.
• Durchführung von kognitiven Ermittlungsinterviews zur Bewertung von Verhalten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aufmerksamkeit für Details

Stakeholder-Management

Organisation

Job description

Counter Fraud Policy Investigator (x3 Full Time, Permanent Positions)

Bromley – Hybrid

Let’s make the most of your talent.

About us:

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

We're looking for a Counter Fraud Policy Investigator to join our Counter Fraud Department. You will be reporting into our Counter Fraud Team Leader. In this role, you will be at the forefront of delivering exceptional Counter Fraud benefits by fearlessly detecting and investigating insurance fraud. Your skilful investigations will validate and substantiate concerns, ensuring that our customers remain protected from fraudulent activities.

What you'll be doing:

• Proactively detect and prevent fraud, minimising the impact on the genuine customer.
• Provide effective portfolio management, including proactive review of new work and conversion to detected benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines.
• Demonstrate all cases adhere to legislation and risk regulations set internally and by external governing bodies.
• Conduct cognitive investigation interviews, assessing behaviour and fraud types, ensuring informed decisions are made.
• Use knowledge and available tools to refer, where required linked cases or any suspicions of organised or targeted fraud identified in day-to-day handling as required.
• Mitigate spend and control the cost of investigations by identifying threats, leakage, and where appropriate refer to senior staff members.
• Demonstrate effective use of all available MI to prioritise workload and drive own performance.

What we are looking for:

• Excellent customer service and communication skills.
• Attention to detail with a high level of accuracy.
• Strong stakeholder management and organisation skills.

What we’ll give you in return:

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension.
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Life Assurance.
• Income Protection.
• Additional optional Health and Dental insurance.
• Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year!
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus, many more.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Being yourself

Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you.

Let’s see where your ideas take us.

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#LI-Hybrid