Counter Fraud Investigator

Redefined Ltd; Haverhill; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Motor Counter Fraud Investigator to join their dynamic team. In this role, you'll leverage your expertise to combat fraud within the insurance sector, ensuring the integrity of claims processes. You'll manage investigations, collaborate with law enforcement, and enhance fraud control capabilities. The company promotes a hybrid work environment, allowing you to balance office presence with remote work. With a focus on professional growth, you'll receive support and training to excel in your role. This is an exciting opportunity to make a significant impact in a vital area of the insurance industry.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme

Life Assurance

25 days annual leave plus Bank Holidays

Opportunity to buy/sell extra days leave

Employee discounts

Gym benefits

Qualifications

• Experience in managing investigations and providing expertise.
• Strong understanding of motor insurance and legal environment.

Responsibilities

• Detect and deter motor claims fraud against the Group.
• Manage a portfolio of suspected fraudulent claims.
• Assist police in criminal prosecutions and prepare statements.

Skills

Practical claims experience

Counter Fraud experience

Personal Injury claims experience

Knowledge of claims reserving

Expert knowledge of motor insurance principles

Understanding of arbitration and legal liability

Knowledge of claims process

Interacting with key agencies

Coaching skills

Planning and organizational skills

Education

Eligibility to work in the UK

Counter Fraud Investigator Apprenticeship

Job description

Description

We're looking for positive, passionate people to help combat the criminal activities that plague the insurance industry. Our successes directly contribute to our customers' premiums, keeping AXA a market-leading insurance provider. Combating criminal activities in the Insurance industry is done through our Counter Fraud department.

As a Motor Counter Fraud Investigator, you'll manage investigations and provide expertise and guidance into more technically complex matters, in an ethical and professional manner. You'll employ best practices and key investigative competencies to minimize the company's exposure to fraud. Developing the technical expertise of fellow staff within the Fraud and non-fraud areas and enhance current processes and counter fraud capabilities within the Group to strengthen our fraud control environment.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team, and our customers. You'll work at least 40% of your week away from home in the office moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients, or attending industry events.

What you'll be doing:

1. Detect, defend, and deter motor claims fraud against the Group to include suppliers, customers, and third parties, acting individually or in concert as organized fraudsters.
2. Manage a portfolio of suspected fraudulent claims of all types and manage the same until completion using a combination of investigation techniques at our disposal to embed strong evidence gathering practices to secure the correct claims outcomes - within authority and referral guidelines. Adept use of validation techniques and tools available to validate claims. Develop those at Counter Fraud Investigator level in the use of these and any new tools obtained.
3. Actively seek out and share general intelligence with industry contacts, undertake specific pro-active enquiries based upon the output of data mining/analytics tools where available.
4. Assist police in criminal prosecutions by preparing statements in accordance with relevant legislation and present evidence in court where required.
5. Help in analyzing repudiation/walkaway rates/Fraud savings to identify trends and suggest changes in rules/process/identification/investigation opportunities.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

1. Practical claims experience essential, Counter Fraud experience desirable and Personal Injury claims experience desirable.
2. Knowledge of claims reserving and assessment methodology.
3. Expert knowledge of motor insurance principles and relevant legislation, case law, products, policies, and claims philosophy.
4. Strong understanding of arbitration, legal liability, the legal environment (litigation approach), and tactics appropriate to customer and third-party claims.
5. Detailed end-to-end knowledge of claims process including quantum assessment.
6. Track record of interacting with key agencies such as IFIG, IFB, IFED, FOS, Police (operational awareness) ABI, FSA (strategic awareness).
7. Awareness of broker/Corporate Partner environment and the importance of such relationships.
8. Application of managing the key types of fraud affecting claims handled across AXA UK with excellent knowledge of those affecting specific workstream.
9. Willingness to partake in the ACFS or Counter Fraud Investigator Apprenticeship.
10. Excellent coaching skills.
11. Excellent planning and organizational skills, perceptive and keen attention to detail is essential.

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

1. Competitive annual salary
2. Annual company & performance-based bonus
3. Contributory pension scheme (up to 12% employer contributions)
4. Life Assurance (up to 10 x annual salary)
5. 25 days annual leave plus Bank Holidays
6. Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
7. AXA employee discounts
8. Gym benefits

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support, and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.