Counter Assistant

Riada Resourcing; Lurgan; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local professional service provider in Lurgan is seeking a Counter Assistant to provide front-line support and advice on housing-related enquiries. The role involves assisting with applications and repairs. Candidates should have relevant administrative experience and customer service skills. This is a temporary position offering £13.26 per hour with holidays and a working schedule of Monday to Friday.

Benefits

35 days holidays pro-rata

Full-time hours

Qualifications

• Experience of direct delivery of customer service to the public via phone or face-to-face.
• At least one year’s relevant general administrative experience.
• Experience in using a range of computer packages.

Responsibilities

• Collect information to understand customer’s needs.
• Provide advice on housing benefit and repairs.
• Assist with documentation and form filling.

Skills

Customer service

Information capturing

Problem solving

Technical proficiency in Word, Excel, Outlook

Education

BTEC National or equivalent Professional or Technical qualification

Five GCSEs or equivalent qualification

Job description

An opportunity for a Counter Assistant in Lurgan to provide front-line support and advice to the public. The role involves handling housing-related enquiries, assisting with applications and repairs, and ensuring customers receive accurate information and guidance in a professional manner.About the role:£13.26 per hourMonday to Friday (9.00 am - 5.00 pm)37 hours a weekHolidays: 35 days pro rataDuration: Temporary, ongoingPlease note closing date for this vacancy is Friday 3rd October 2025 at 12 noon- however you can register your interest for other upcoming vacancies by applying today

Responsibilities

• Collect information to understand a customer’s need and accurately capture information on systems.
• Provide advice on housing benefit, universal credit, payments, repair requests, housing solutions and application support, properties available, planned maintenance, community issues.
• Provide assistance with reporting repairs, provision of documentation, form filling, reporting ASB.
• Signposting & passing customer requests to other officers and department.

Skills and Qualifications

• Hold a BTEC National or equivalent Professional or Technical qualification plus at least one year’s relevant general administrative experience. OR
• Have five GCSE, or equivalent qualification, plus at least two years’ relevant general administrative experience. OR
• Candidates not holding the above level of qualifications but with three years’ relevant general administrative experience may also be considered.
• Experience of direct delivery of customer service to the public via the telephone or face to face within the last year.
• Experience in using a range of computer packages including Word, Excel, Outlook.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Area: All of Northern Ireland
Closing date: 07 Nov 2025