Counter Assistant

Counter Assistant – Post Office – Bristol Galleries

Contract Type: Permanent

Working hours: 8 hours. The shift will range from one full day to two 4-hour shifts. Shifts can be on weekdays or weekends.

Role Overview

As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, organize travel money and documents, and handle bills and banking. We want our customers and colleagues to be proud they’re sharing their journeys with us.

Key Responsibilities

• Delivering exceptional customer service to all customers.
• Managing queues and ensuring quick and simple access to services.
• Maintaining high standards of governance and attention to detail.
• Supporting your team and colleagues.

What We Look For

• A passion for delivering an exceptional customer experience.
• Confidence in team communication.
• Motivation to achieve high standards and results.
• Adaptability to meet company goals and requirements.

Our Rewards

Alongside your salary, pension, paid annual leave, and employee discounts, we offer deals with retail partners to save money and create memories—whether through meals, adventures, or entertainment. Our Employee Assistance Programme supports your wellbeing—physical, mental, and financial.

About Us

WHSmith has been a staple of the high street and our customers’ hearts for over years. Our stores facilitate milestones with cards and gifts, offer escape and education with books, and provide communication and currency services through our Post Office Stores.

We are proud to be an inclusive employer, welcoming colleagues to be themselves and feel valued.