Counsellor - Mindplace

Bupa; United Kingdom; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Travel cost support

Cycle2work

Online gym

Annual performance-based bonus

Bupa health insurance

Dental insurance option

Digital GP

Emotional wellbeing support

Family mental health line

Financial wellbeing

Support for carers

Job summary

Bupa Mindplace Chertsey is seeking a Counsellor/Psychotherapist to provide high-quality counselling to customers for short to long-term needs, working independently within a multidisciplinary team.

You will conduct assessments, deliver various models including face-to-face sessions, adhere to case management processes, manage own caseload, and participate in supervision, with flexible hours including weekends.

Qualifications

• BACP Accredited Counsellor or Psychotherapist with recognised registration.
• Minimum 3 years of full-time post-qualification counselling experience.
• Accreditation required at time of application.
• Training in incident support.
• Corporate experience and business understanding.

Responsibilities

• Provide high-quality counselling or brief interventions with excellent clinical outcomes.
• Deliver comprehensive assessments and formulations to drive evidence-based interventions.
• Offer different models of service delivery, including face to face sessions
• Adhere to Bupa’s case management processes and collaborate with Clinical Leads and the wider therapy team.
• Follow sessional limits based on the client’s company benefits.
• Provide signposting or onward referrals as needed.
• Offer ad‑hoc or one‑off wellbeing support and coaching.
• Conduct one‑off assessments and referral recommendations.
• Deliver group psychoeducation, raise mental health awareness, and promote mental wellbeing through remote presentations, workshops, and training.
• Work autonomously within professional guidelines and Bupa’s service policies and procedures.
• Attend regular clinical supervision and team meetings.
• Collaborate with the operational and clinical team to improve client and employee experiences.

Skills

Mental health expertise

Assessment & formulation

Face-to-face delivery

Client liaison

Presentation skills

Time management

Diary management

Communication skills

Team collaboration

KPI awareness

Education

BACP Accredited Counsellors/Psychotherapists

NCPS Professional Accredited Registrants

UKCP Registered Psychotherapeutic Counsellors/Psychotherapists

3 years post-qualification counselling experience

Accreditation required at time of application

Training in incident support

Corporate experience and business understanding

Tools

Microsoft Systems

Electronic Medical Records

Job description

Job Description: Counsellor - Mindplace (Face to Face) Chertsey, 124 Melita House, Chertsey, KT16 8LA

Permanent Competitive salary + Fantastic benefits Part‑time hours and Full‑time available: Minimum of 3 days per week Full‑time roles can be offered on a hybrid basis — combining both onsite and remote working

Session Requirements

We can offer sessions F2F Monday to Sunday with the timings outlined below - Monday - Friday: 8:00-16:00 // 14:00-22:00 Saturday - 08:00-16:00 Sunday - 10:00-16:00 At least 1 later session required 5 appointments per day

Your Role

As a Counsellor/Psychotherapist, you will provide high-quality, effective, and safe counselling to Bupa customers over the short, medium, or longer term. You will work independently and as part of a multi-disciplinary clinical team, liaising daily with internal and external services, organisations, and safeguarding agencies.

Responsibilities

• Provide high-quality counselling or brief interventions with excellent clinical outcomes.
• Deliver comprehensive assessments and formulations to drive evidence-based interventions.
• Offer different models of service delivery, including face to face sessions
• Adhere to Bupa’s case management processes and collaborate with Clinical Leads and the wider therapy team.
• Follow sessional limits based on the client’s company benefits.
• Provide signposting or onward referrals as needed.
• Offer ad‑hoc or one‑off wellbeing support and coaching.
• Conduct one‑off assessments and referral recommendations.
• Deliver group psychoeducation, raise mental health awareness, and promote mental wellbeing through remote presentations, workshops, and training.
• Work autonomously within professional guidelines and Bupa’s service policies and procedures.
• Attend regular clinical supervision and team meetings.
• Collaborate with the operational and clinical team to improve client and employee experiences.

Qualifications

• BACP Accredited Counsellors/Psychotherapists
• NCPS Professional Accredited Registrants
• UKCP Registered Psychotherapeutic Counsellors/Psychotherapists
• 3 years of full-time post-qualification counselling experience.
• ***Please note that accreditation is required at time of application***
• Training in incident support.
• Corporate experience and business understanding.

Key Skills & Experience

• General adult mental health specialism experience.
• Proficiency in Microsoft Systems and electronic medical record systems.
• Ability to evaluate, plan, and prioritise workload within demanding time scales.
• Proven customer service and client liaison experience.
• Excellent clinical knowledge application.
• Strong presentation and interpersonal communication skills.
• Professional and personal drive.
• Enthusiastic, self‑motivated, and self‑sufficient.
• Rapid and decisive response capability.
• Excellent team player.
• Strong problem‑solving skills.
• Experience managing own caseload and working towards individual targets and outcomes.
• Efficient diary management and time boundary maintenance.
• High standards in written and oral communication.
• Diverse and varied clinical experience.

Personal Characteristics

• Well‑developed communication skills.
• Effective time management.
• Ability to work autonomously in a busy environment.
• Understanding of the business environment.
• Ability to work well within a multi‑disciplinary team.
• Awareness of KPIs and ability to work in a fast‑paced environment.
• Effective diary utilisation planning within a two‑week lead time.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme, covering mental, physical, financial, social, and environmental wellbeing. We support flexible working and offer a range of family‑friendly benefits. Joining Bupa in this role, you will receive:

• Equivalent to 25 days holiday per year, increasing with length of service, with the option to buy or sell.
• Enhanced pension and life insurance.
• Support with travel costs via a season ticket loan or cycle2work.
• Discounted access to online gym sessions.
• Annual performance‑based bonus.
• Bupa health insurance as a benefit in kind.
• Option to join dental insurance scheme at a discounted rate.
• Access to our Digital GP platform on your mobile.
• Emotional wellbeing support.
• Access to family mental health line.
• Financial wellbeing channels.
• Support for carers.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of our people representing the communities and customers we serve.

We especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time Job Area: Clinical Services Locations: Mindplace Chertsey

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality.

Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.