Council Tax Recovery Team Lead — Hybrid (Remote)

West Northamptonshire Council; Northampton; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

West Northamptonshire Council seeks a Council Tax Recovery Team Leader to guide a specialist team, ensuring efficient recovery from summons stage onwards and securing essential funding for services across the authority.

You will lead, coach and develop recovery professionals, influence service delivery, monitor performance and drive continuous improvement with a customer-focused approach.

Qualifications

• Extensive experience within a Revenues & Benefits environment.
• Strong understanding of Council Tax recovery legislation and best practice.
• Proven track record of leading successful teams and achieving service objectives.
• Able to coach, mentor and develop staff while managing competing priorities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead day-to-day operation of the Council Tax Recovery team and oversee performance.
• Coach and mentor staff, manage workloads and develop high-performing teams.
• Represent the Council at court, tribunals and in policy reviews.
• Collaborate with Revenues Manager and other services to improve processes.

Skills

Team leadership

Revenues & Benefits experience

Council Tax recovery knowledge

Stakeholder management

Coaching & mentoring

Compliance with legislation

Job description

West Northamptonshire Council seeks a Council Tax Recovery Team Leader to guide a specialist team, ensuring efficient recovery from summons stage onwards and securing essential funding for services across the authority.

You will lead, coach and develop recovery professionals, influence service delivery, monitor performance and drive continuous improvement with a customer-focused approach.