Council Tax Officer

www.findapprenticeship.service.gov.uk - Jobboard; Boston; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A local authority trading company is seeking a motivated Council Tax Officer to join the Revenues team. The role involves managing customer enquiries, processing account changes, and ensuring efficient service delivery. Ideal candidates should have strong communication and administration skills. The position offers 26 days of annual leave, a local government pension scheme, and opportunities for hybrid working.

Benefits

Local Government Pension Scheme

26 days of annual leave plus bank holidays

Hybrid working options

Wellbeing support

Employee benefits platform

Qualifications

• Keen eye for detail and a solid grasp of rules and regulations.
• Confident communicator on the phone, in writing, and in person.
• Strong administration skills.

Responsibilities

• Keep council tax accounts accurate and up to date.
• Process changes, discounts, and exemptions.
• Help recover outstanding payments and support customers.

Skills

Attention to detail

Communication skills

Administration skills

Job description

Are you looking for a rewarding role where you can make a real impact in your community?



Public Sector Partnership Services (PSPS) is seeking a motivated and customer-focused Council Tax Officer to join our dedicated Revenues team, delivering services on behalf of Boston Borough Council, East Lindsey District Council (Horncastle), and South Holland District Council (Spalding).



You will be part of a supportive environment with key responsibilities, handling customer enquiries, processing account changes, and working with internal teams to ensure efficient service delivery.



What you’ll be doing:

Keeping council tax accounts accurate and up to date.
Processing changes, discounts, exemptions, and payment methods.
Ensuring bills go out correctly and on time.
Helping recover outstanding payments and supporting customers with arrangements.


What do I need?

A keen eye for detail and a solid grasp of rules and regulations.
A natural communicator – confident on the phone, in writing, and in person.
Strong administration skills


Prior knowledge of council tax legislation is helpful but not essential, as full training will be provided!



If you are interested in having a confidential conversation about the role, please contact Jim Dickson on 01205 314358 or [e-mail] or Mathew Lilly on 01205 314316 or [e-mail]



Who we are

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.



Company culture

At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”

We pride ourselves on our vibrant and inclusive culture. Our award-winning teams enjoy a variety of events throughout the year, including:

All-In Days, Leadership Days & Team Away Days: Opportunities for growth and bonding.
Annual Awards Night: Celebrating our achievements.
Staff Briefings: Keeping everyone informed and engaged.
Early Careers Programme & Buddy Scheme: Supporting new and Entry level talent.


What do I get in return?

Local Government Pension Scheme- Secure your future with a robust pension plan, 23.1% employer contribution

Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off* We also provide an option for you to flex when you take your bank holidays.

Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives

Career progression- Opportunities for professional growth and development

*A qualifying period will need to be completed to obtain these benefits



Want to find out more?

View our corporate video

Visit our website



PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.