Council Tax Officer

Psps (public Sector Partnership Services); Boston; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A public service organization in the United Kingdom is seeking a motivated Council Tax Officer to join their Revenues team. In this role, you will keep council tax accounts accurate, process changes and discounts, and support customers with payments. The ideal candidate will have strong administration and communication skills, with attention to detail being crucial. This position offers a hybrid working model, competitive benefits, and opportunities for professional development.

Benefits

Local Government Pension Scheme

26 days annual leave

Hybrid working model

Wellbeing support

Employee Benefits platform

Qualifications

• A keen eye for detail and strong grasp of rules and regulations.
• A natural communicator, confident in all forms of communication.
• Strong administration skills.

Responsibilities

• Keeping council tax accounts accurate and up to date.
• Processing changes, discounts, exemptions, and payment methods.
• Ensuring bills go out correctly and on time.
• Helping recover outstanding payments and supporting customers.

Skills

Attention to detail

Communication skills

Administration skills

Job description

Job Title: Council Tax Officer

Are you looking for a rewarding role where you can make a real impact in your community? Public Sector Partnership Services (PSPS) is seeking a motivated and customer-focused Council Tax Officer to join our dedicated Revenues team, delivering services on behalf of Boston Borough Council, East Lindsey District Council (Horncastle), and South Holland District Council (Spalding).

Key Responsibilities:

1. Keeping council tax accounts accurate and up to date.
2. Processing changes, discounts, exemptions, and payment methods.
3. Ensuring bills go out correctly and on time.
4. Helping recover outstanding payments and supporting customers with arrangements.

Candidate Requirements:

• A keen eye for detail and a solid grasp of rules and regulations.
• A natural communicator confident on the phone, in writing, and in person.
• Strong administration skills.
• Prior knowledge of council tax legislation is helpful but not essential, as full training will be provided.

PSPS is a Disability Confident employer and committed to equality and diversity in recruitment.

About PSPS

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) owned by East Lindsey District Council, South Holland District Council, and Boston Borough Council. We provide various services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and Corporate Support services.

Our Culture and Benefits

• Vibrant and inclusive culture with regular events such as All-In Days, Leadership Days, and Awards Night.
• Early Careers Programme & Buddy Scheme.
• Local Government Pension Scheme with 23.1% employer contribution.
• 26 days annual leave plus bank holidays, with options to purchase extra days and take your birthday off.
• Hybrid working model, allowing work from home and office with a minimum of 2 days in the office per week.
• Wellbeing support through Employee Assistance Program.
• Employee Benefits platform offering discounts at retailers, days out, gifts, holidays, and leisure.
• Family Parental leave policies and other employment policies supporting work-life balance.
• Opportunities for professional growth and development.

To find out more, view our corporate video and visit our website. PSPS is an equal opportunities employer and a Disability Confident employer. Successful applicants will be required to complete a DBS check.