Council Tax/Business Rates Support Consultant

NEC; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading software solutions provider in the UK is seeking a Council Tax/Business Rates Support Consultant. The role involves helping clients with software issues and has a hybrid working option. Candidates should possess extensive knowledge in Revenues and Benefits software. The company offers an excellent benefits package including private medical cover and a generous holiday allowance.

Benefits

Private Medical Cover

25 days paid holiday

Group Pension Plan

Access to LinkedIn Learning

Qualifications

• Professional background in Council Tax or Business Rates.
• Demonstrated customer service experience in a technical environment.
• Understanding of the Public Sector operations.

Responsibilities

• Provide technical assistance and application support to clients.
• Demonstrate knowledge of application environments and resolve issues.
• Liaise closely with Product and Development teams to improve service.

Skills

Extensive knowledge of Revenues and Benefits software

Good knowledge of Revenues Legislation, Council Tax and Non-Domestic Rates

Ability to recognize and prioritize urgent calls

Ability to manage an issue to conclusion

Experience of working for/with the Public Sector

Tools

SQL Knowledge

Job description

Social network you want to login/join with:

Council Tax/Business Rates Support Consultant

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Client:

NEC

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3c020598bd59

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Description

* This role can be Home based or Hybrid depending on your proximity to an NEC office*

Are you a Council Tax or Business Rates specialist looking for a career change that utilises your current skillset. We are currently looking for a Support Consultant with a background in Revenues.

You will be helping our clients resolve their software issues and enquiries. Building relationships with clients and delivering a first class customer experience. Your role can be home based, following a training period which will be in our Bracknell office.

It is more than just a support role, and you will be liaising closely with colleagues in the development and product teams. Using your experience to improve our software and drive customer satisfaction.

You will have a background in Council Tax and or Business Rates, you might be an assessor or a system administrator looking for a new role, that will maximise your existing skills. If you have NEC Revenues and Benefits system knowledge that would be an advantage.

In return, we offer a fun, diverse workplace with great benefits, excellent training plus some extra help if you need it. We care about your wellbeing so we even provide access to confidential services that offer financial advice and legal support to name but a few.

To work as part of the NEC Entitlements Team, resolving application issues raised on the application solutions and related software components. To ensure support issues are handled using ITIL best practice service processes in an efficient and effective manner.

To provide a good level of service to our customers and ensure that complex or sensitive support issues are dealt with in an appropriate manner. To liaise closely with Product and Development teams to improve customer satisfaction.

MAIN RESPONSIBILITIES:

• Provide technical assistance, application support, usage advice and guidance to NEC customers
• Demonstrate good in depth knowledge of application environments with an ability to pick up application support issues and working towards SLA’s
• Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s
• Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
• Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.

Please note this role can be split 50/50, part office based in Bracknell and part home based.

Qualifications

ESSENTIAL SKILLS:

• Extensive knowledge of Revenues and Benefits software
• Good knowledge of Revenues Legislation, Council Tax and Non-Domestic Rates
• Ability to recognise and prioritise urgent calls
• Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required
• Experience of working for/with the Public Sector

DESIRABLE SKILLS:

• Understand principles of software development within an ISO 9001 accredited environment
• SQL Knowledge

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.