Council Tax/Business Rates Support Consultant

TN United Kingdom; Bracknell; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Council Tax/Business Rates Support Consultant to leverage your expertise in Revenues. This role offers the flexibility of home-based work after initial training in Bracknell. You will be instrumental in resolving software issues, enhancing customer satisfaction, and collaborating with product teams. With a commitment to employee development, the company provides a diverse workplace and excellent benefits, including a generous pension scheme and private medical cover. If you are passionate about customer service and have a strong background in Revenues, this opportunity is perfect for you.

Benefits

Generous pension scheme

Private medical cover

Holiday flexibility

Life assurance

Access to LinkedIn Learning courses

Qualifications

• Extensive knowledge of Revenues and Benefits software.
• Experience managing issues to resolution in Public Sector.

Responsibilities

• Support NEC customers and manage incidents within SLAs.
• Liaise with development teams to improve software.

Skills

Revenues and Benefits software

Revenues Legislation

Council Tax

Non-Domestic Rates

Public Sector experience

SQL knowledge

Job description

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Council Tax/Business Rates Support Consultant, Bracknell

Client: NEC

Location: Bracknell

Job Category: Other

EU work permit required: Yes

Job Reference:

7a2121e12073

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

Job Description

Are you a Council Tax or Business Rates specialist looking for a career change that utilises your current skillset? We are currently seeking a Support Consultant with a background in Revenues.

You will assist clients in resolving software issues and inquiries, build relationships, and deliver excellent customer service. The role can be home-based after initial training at our Bracknell office.

This role involves liaising with development and product teams to improve software and enhance customer satisfaction. Candidates should have experience in Council Tax and/or Business Rates, possibly as an assessor or system administrator, and NEC Revenues and Benefits system knowledge is advantageous.

We offer a diverse workplace, great benefits, comprehensive training, and support services including financial advice and legal support.

Responsibilities include supporting NEC customers, understanding application environments, managing incidents within SLAs, translating customer requirements, and identifying revenue opportunities. The role may be split 50/50 between office and home working.

Qualifications

Essential Skills:

• Extensive knowledge of Revenues and Benefits software
• Good understanding of Revenues Legislation, Council Tax, and Non-Domestic Rates
• Ability to prioritize urgent calls
• Experience managing issues to resolution, coordinating resources as needed
• Experience working with the Public Sector

Desirable Skills:

• Understanding of software development principles in ISO 9001 environments
• SQL knowledge

Additional Information

We offer excellent benefits, including a generous pension scheme, private medical cover, holiday flexibility, life assurance, and access to LinkedIn Learning courses.