Costumer Consultant TBS

Body Shop (The); Watford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading cosmetic retailer in Watford seeks a customer consultant who will engage with customers and provide insights on a wide range of ethical products. The role involves learning about products and helping customers find the right ones for their needs. Candidates should have flexible availability, especially in the evenings and on weekends, and be interested in driving customer engagement. This position offers opportunities for growth and a supportive environment.

Benefits

50% discount on regular products

Freebies with new product launches

Volunteer time for community causes

Opportunities for career growth

Inclusive workplace environment

Qualifications

• Interest in connecting with customers to drive customer engagement.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Offer advice to customers and provide insight into products.
• Support management in driving sales through exceptional customer service.

Skills

Customer engagement

Communication

Sales support

Job description

The Body Shop is committed to generating positive economic, social and environmental impact. We're fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

As part of our dedicated team of consultants, you will offer advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

More About The Role

• Learn and understand our products - they're packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes, we're not just selling a skin care routine, we're also helping communities build a better life
• Learn our customer's needs and recommend any of our 2,000 vegetarian/vegan products that will make them feel so good
• Support the store management team in driving sales and profit within the store through the delivery of exceptional customer service

What We Look For

• Interest in connecting with customers to drive customer engagement
• Open availability for evening, weekend, and holiday shifts

What We Offer

• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Volunteer time so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

The Body Shop is an equal opportunities employer and welcomes applications from all sections of the community.