Costa - Supervisor - Costa

Chartwells Independent; Maidstone; On-site; GBP 19,000 - 23,000; Full time

Job summary

Compass Group UK&I is seeking a dedicated Cafe Supervisor for Costa on a full-time 35-hour week. You will uphold high standards, lead shifts, and support a team that delivers excellent customer service while following brand procedures.

Join a company that invests in its people, recognises performance, and provides progression opportunities as you manage safety, stock, and daily brand routines across a busy unit.

Qualifications

• Health and safety practices are followed on every shift.
• Food safety standards, temperature checks and allergen controls are maintained.
• Lead the shift, manage duties, and coach colleagues to meet brand standards.
• Deliver excellent customer service and drive upselling opportunities.
• Maintain stock, logs, and daily routines to stay audit-ready.

Responsibilities

• Maintain health, safety and food safety standards on every shift.
• Lead the shift, allocate duties, and coach the team.
• Coach Baristas/CSAs to meet brand, food safety and customer service standards.
• Ensure customer experience is positive and drive sales through upselling.
• Record logs, complete opening/closing, and manage deliveries/stocks.

Skills

Health & Safety

Food Safety

Leadership

Customer Service

Stock Control

Job description

We're currently recruiting a dedicated Cafe Supervisor to help ensure the smooth running of the operations in a major High Street brand on a full time basis, contracted to 35 hours per week.

As a Cafe Supervisor, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Here's an idea of what your shift patterns will be: Variable shifts

Could you bring your spark to Costa? Here's what you need to know before applying:

Your key responsibilities will include:

• Health, Safety & Food Safety
  • Ensure Health & Safety standards are maintained throughout every shift.
  • Lead by example and ensure all colleagues work safely and follow company procedures.
  • Ensure Food Safety standards are maintained at all times, including temperature checks, cleaning schedules and allergen controls.
  • Take immediate corrective action where standards are not met and elevate issues to the Unit Manager.
  • Report equipment faults that could affect food safety or colleague/customer safety.
• Operational Standards
  • Complete or oversee all required brand logs, records and daily routines.
  • Ensure the unit is maintained to brand standards and is audit ready at all times.
  • Complete opening and closing procedures, ensuring the unit is left secure and compliant.
  • Place orders as required and check deliveries are received, stored and recorded correctly.
  • Monitor stock rotation, date coding and product quality, removing any out-of-date stock and recording waste correctly.
• Leadership & Team Development
  • Lead the shift and allocate duties effectively.
  • Support the induction and training of new colleagues.
  • Coach and develop Baristas/CSAs to achieve brand, food safety and customer service standards.
  • Address minor performance issues through coaching and elevate ongoing concerns to the Unit Manager.
  • Communicate effectively during shift handovers.
• Customer Experience
  • Ensure every customer receives excellent service.
  • Encourage proactive customer engagement.
  • Drive sales through effective upselling.
  • Review and support customer experience measures including NPS and Mystery Shopper results.
• Profit Protection & Security
  • Ensure all Profit Protection procedures are followed.
  • Complete safe counts, till checks and cash handling procedures.
  • Ensure lockers and personal belongings comply with company policy.
  • Follow colleague search procedures where applicable.
  • Maintain key security and report suspicious activity immediately.
• General Responsibilities
  • Maintain knowledge of current brand standards and updates.
  • Escalate customer complaints, accidents, incidents and near misses promptly.
  • Maintain a professional appearance and behaviour at all times.
  • This list is not exhaustive and may be adapted to meet the needs of individual units.

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/0408/87514001/52783661/BU #One Retail

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!