Costa Store Manager (Fixed Term Maternity Cover)

Scoffs Group; Saxmundham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Scoffs Group, the largest franchise of Costa Coffee, is seeking an enthusiastic Store Manager to lead a motivated team. The successful candidate will focus on achieving financial performance, ensuring high standards of customer service, and creating an exceptional customer experience. Join a rewarding team that values your growth and offers great employee benefits.

Benefits

Great opportunities for career development

Free handmade drinks and 50% food discount during shifts

25% discount card for Costa outlets

Employee assistance program

Company pension scheme

Qualifications

• Minimum 2 years of supervisory or management experience in a customer-facing role.
• Fully flexible with working hours.
• Willing to travel.

Responsibilities

• Lead and motivate a well-trained team to achieve and exceed budget targets.
• Maximize financial performance and process efficiencies.
• Deliver excellent customer service and enhance sales.

Skills

Leadership

Customer Service

Commercial Awareness

Team Management

Job description

A bit about us...

We’re an award-winning franchise who pride ourselves on being exceptional – just like the brand we represent: Costa Coffee has been voted the nation’s favourite coffee for 11 years.

At Scoffs, you’ll be part of a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people.

A bit about the role...

As the largest franchise of Costa Coffee, we are passionate about finding the right people for our business. Naturally, there are brand standards to adhere to, but there is also plenty of room to let your personality shine. Your team, customers and community will always come first, and you will make it your mission in life to perform the little, big, and medium-sized acts that will surprise and delight in equal measure. We will be relying on you to keep an eye on the serious side of managing a successful store. Things like ensuring that you have the best team in place, maximising financial performance, and working closely with your Operations Manager.

A bit about you...

We are looking for a talented, enthusiastic and experienced Store Manager to lead a motivated, well-trained team with the appropriate skills to deliver a profitable store and ensure all budget targets and KPIs are not just achieved but exceeded. Ambitious and commercially aware, with the presence and personality to influence the day to day business, you'll maximise your performance as well as the team's. Leading by example and setting high standards, you'll enhance sales and provide our customers with excellent service. Experience of working with delivery partners such as Uber would be an advantage.

Requirements: Minimum 2 years of supervisory or management experience in a customer-facing role; Fully flexible with working hours; Must be willing to travel.

What we can offer...

Here are a few of the things we offer in return:

- Great opportunities to develop yourself and progress your career

- Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)

- A discount card that allows 25% off in Costa outlets throughout the UK

- Various incentives, with a bespoke team member reward programme plus a great employee assistance program

- Opportunity to make a difference by partaking in – and innovating – fundraising activities

- Company pension scheme

- Salary dependent on Store Location

To apply click the link below!

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