Costa Store Manager

JR United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity to manage a new coffee shop location in a hospital setting, focusing on delivering exceptional service and creating a welcoming environment for visitors and staff. This role requires a passionate individual who can lead teams effectively while maintaining high standards of food safety and compliance. Join a global leader in facility management and make a meaningful impact in the workplace. With opportunities for personal development and growth, this position is perfect for someone looking to thrive in a fast-paced, customer-focused environment.

Qualifications

• Experience in a Costa store with knowledge of brand standards.
• Proven ability to manage large teams effectively.
• Strong understanding of food safety and compliance standards.

Responsibilities

• Lead and support retail and patient catering teams.
• Oversee all catering and retail operations across the hospital.
• Ensure compliance with food safety and health regulations.

Skills

Team Management

Customer Service

Food Safety Standards

Operational Excellence

Brand Consistency

Job description

Job Opportunity: Coffee Shop Manager at Costa Coffee, QE Hospital

This is an exciting opportunity to manage a new Costa Coffee location opening in the Atrium of QE Hospital in August. As ISS’s first fully franchised Costa Coffee, the focus is on delivering exceptional standards and genuine hospitality in a hospital setting.

Job Description

This coffee shop aims to provide comfort and a welcoming environment for visitors, staff, and patients alike. We seek a Coffee Shop Manager who understands the emotional impact of heartfelt service and is passionate about creating a meaningful customer experience.

Key Responsibilities

• Lead and support retail and patient catering teams, ensuring safe and effective service in line with company policies
• Oversee all catering and retail operations across the hospital site
• Build strong relationships with stakeholders, including internal teams, Trust contacts, and external partners
• Set and manage objectives aligned with contract goals to improve service performance
• Develop catering offers in collaboration with ISS experts
• Ensure compliance with Hospital Food Review (2021) guidance and food safety standards
• Maintain a safe, hygienic environment in accordance with food safety and health regulations

Professional and Personal Competencies/Qualifications

• Semi-senior level experience in a Costa store, with knowledge of brand standards
• Proven ability to manage large teams effectively
• Experience overseeing a retail operation of £35K or more
• Strong understanding of food safety and compliance standards
• Ability to maintain brand consistency and operational excellence
• Comfortable working in a fast-paced, customer-focused environment
• Able to drive performance and uphold service quality

The Company

ISS is a global leader in workplace and facility management, committed to connecting people and places to improve the world of work. We focus on delivering high standards, innovative solutions, and caring people to meet our customers’ needs.

We offer a challenging and rewarding career with opportunities for development and growth. At ISS, everyone has the chance to make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to promote diversity and inclusion. We welcome applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.

If you have any questions about this role, please contact the Resourcing Team at [email protected]