Costa Store Manager

Places for People; Elmbridge; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Bonus scheme

Health & Fitness membership

Flexible working

Additional annual leave

Personal development opportunities

Company Pension

Healthcare cashback

Discounts on activities & cafes

Job summary

Places for People is hiring a Store Manager for our coffee shop within Places Leisure. You will lead a small team, recruit and train staff, and drive sales while maintaining high service standards.

You will manage stock, cost control and P&L, ensure health and safety compliance, and foster a professional yet enjoyable work environment across the centre. This role supports flexible shift patterns and community wellbeing initiatives.

Qualifications

• Experience in operating high quality hospitality or retail.
• Ability to develop and motivate teams to high standards.
• Strong customer service focus and hospitality mindset.

Responsibilities

• Manage all aspects of the coffee shop, including staff recruitment, training and daily performance.
• Drive sales targets, manage costs, stock and P&L, and maintain health and safety standards.

Skills

People management

Customer service

Leadership

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About Your Role

As store manager you'll manage all aspects of our coffee shop, consistently aiming to get the best from your store, as well as your team. You'll be recruiting, training and managing staff and lead by example. In this role you will be passionate about customer service, love great coffee and almost fanatical about driving your store and the centre as a whole forwards, bettering our communities.

As store manager you'll also efficiently handle the administrative side of your business, including sales targets, stock management, cost control and profit and loss accounts, In this role the Store Manager must also create professional and fun working environment whilst ensuring that health and safety and highest standards of cleanliness are upheld at all times.

More About You

We're looking for someone with experience in operating high quality hospitality or retail withnatural enthusiasm for the task in hand, to develop your team and motivate them to a very high standard.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

Being a 7 day a week business, with opening hours from dawn ‘til dusk, Places Leisure offers flexible working patterns including shift work, job share and part time working. More than 80% of colleagues at Places Leisure actually work part time.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.

Disability Confident - We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has sa substantial and long-term negative effect on their ability to do daily activities.

Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.