Costa Assistant Manager

Scoffs Group; Truro; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee franchise in Truro seeks an Assistant Store Manager. You will be responsible for leading shifts, training a motivated team, and ensuring exceptional customer experiences. The ideal candidate has strong leadership and interpersonal skills, along with the flexibility to work varied hours. The role offers career development opportunities and significant employee benefits.

Benefits

Free handmade drinks

50% discount on food and bottled drinks during shifts

25% discount in Costa outlets throughout the UK

Incentive programs

Company pension scheme

Qualifications

• Fully flexible with working hours.
• Experience of supervising shift teams is desirable.

Responsibilities

• Be the shift leader in the absence of the Store Manager.
• Train and coach Baristas and Barista Maestros.
• Ensure coffee quality and operational standards are maintained.
• Maximize team performance and enhance sales.
• Provide excellent customer service.

Skills

Interpersonal skills

Leadership

Customer service

Team training

Job description

A bit about us...

We’re an award-winning franchise who pride ourselves on being exceptional – just like the brand we represent: Costa Coffee has been voted the nation’s favourite coffee for 11 years. At Scoffs, you’ll be part of a genuine and warm team that shares a love for coffee, and a desire to deliver great experiences to our customers, our communities and to our people.

A bit about the role...

As the largest franchise of Costa Coffee, we are passionate about finding the right people for our business. Naturally, there are brand standards to adhere to, but there is also plenty of room to let your personality shine.

We will be relying on you to be the shift leader in the absence of the Store Manager to ensure that Costa’s brand excellence and operational standards are maintained, meaning that every customer receives an unbeatable coffee experience. An expert on coffee, you’ll ensure the quality of our espresso, accurately measuring and recording the grind and dose. You will be responsible for training and coaching all Baristas and Barista Maestros, ensuring all your team members understand and deliver drinks to our high standards, as well as giving briefs on changes to drinks recipes and taking your team through the launch of any seasonal drinks Leading by example and setting high standards, you'll enhance sales and provide our customers with excellent service, both in store across our Costa Collect and Delivery sales.

A bit about you...

We are looking for a talented and enthusiastic Assistant Store Manager to deputise for the Store Manager and train a motivated team of Baristas and Barista Maestros. Ambitious and commercially aware, with the presence and personality to influence the day-to day business, you'll maximise your performance as well as the team's.

Are you a passionate Brand Ambassador with exceptional interpersonal skills and an appetite to learn and develop? We want to hear from you!

Requirements: Fully flexible with working hours

Desirable requirements: Experience of supervising shift teams

What we can offer...

Here are a few of the things we offer in return:

- Great opportunities to develop yourself and progress your career

- Free handmade drinks plus 50% discount on food and bottled drink (whilst on shift)

- A discount card that allows 25% off in Costa outlets throughout the UK

- Various incentives, with a bespoke team member reward programme plus a great employee assistance program

- Opportunity to make a difference by partaking in – and innovating – fundraising activities

- Company pension scheme

To apply click on the link below!