Correspondence workflow/clinical coder

Cumberland House Surgery; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established healthcare practice is seeking a dedicated individual to support their clinical team with essential administrative tasks. This role involves managing clinical correspondence, coding documents, and ensuring data quality while working collaboratively with a multi-disciplinary team. Ideal candidates will have experience with EMIS clinical software and strong communication skills. Join a forward-thinking surgery that values teamwork and offers opportunities for personal development, while contributing to quality patient care in a supportive environment.

Benefits

NHS Pension

Statutory Annual Leave

Employee Wellbeing Support

Social Events

Qualifications

• GCSE or A Level in English and Maths required.
• Experience in healthcare and administrative procedures is essential.

Responsibilities

• Handle clinical correspondence and manage documents for GP partners.
• Engage in staff meetings and attend relevant training for personal growth.

Skills

Administrative Procedures

Communication Skills

Teamwork

Data Quality Checks

EMIS Clinical Software

Microsoft Office

Work Under Pressure

Education

GCSE or A Level in English and Maths

Tools

EMIS

Microsoft Office

Job description

Job summary

This role is designed to support our clinical team by assisting with important administrative tasks. Working at our practice, as part of the Correspondence management team, you will assist in handling clinical correspondence for the GP partners.

We are looking for people who have experience of using EMIS and a good understanding of medical terminology.

This role is part of an established and experienced team within the practice; all experienced persons will be considered for the role.

Please contact the management team with any queries you may have at [e-mail].

We look forward to receiving your application!

Although the closing date is advertised as 30th April, this is subject to early closure if we have a sufficient number of applications.

Main duties of the job

Key duties include but are not limited to:

• Viewing clinical documents received from external sources, and coding them onto the clinical system
• Referring any documents/results that need further action to the appropriate clinician following in-house practice protocols

You will be working in a multi-disciplinary team consisting of both clinical and non-clinical colleagues, so teamwork and good communication skills are important.

Duties to include the following:

• Follow in-house protocol on handling clinical correspondence
• Code and file documents received from external sources
• Work closely with the local PCN hub managing documents they have coded/dealt with on behalf of the practice
• Action any documents/results as per in-house protocols
• Complete data quality checks on all work handled by the local PCN hub and report to supervisors with any issues
• Complete data quality checks on all internal work
• Engaging in staff meetings, share knowledge and skills
• Attending relevant training to support both the development of the practice clinical correspondence team and your own personal growth.
• Summarise new patient records
• Data quality check all GP2GP records received ensuring complete and full records are held by the practice
• Troubleshoot any personal IT issues and support administrative team members with any issues
• Attending digital updates and meetings relevant to the role

About us

We are a friendly, forward-thinking GMS surgery situated in the suburbs of Southport with around 12,300 patients. We work from modern, extended premises and there are five GP Partners, one Salaried GP, two Advanced Nurse Practitioners, a Practice Nurse, three HCAs, a Clinical Pharmacist, Pharmacy Tech, and an experienced twenty-person management, administration and reception team.

We deliver quality patient care, achieve excellent QOF results and offer a number of enhanced services. We embrace new ways of working to improve efficiency for staff and patient alike. We have strong links with the local GP federation, ICB and PCN.

You will be eligible for NHS Pension from joining the practice and statutory annual leave as well as Employee Wellbeing Support and various social events through the year.

Job description

Job responsibilities

Key duties include but are not limited to:

• Viewing clinical documents received from external sources, and coding them onto the clinical system
• Referring any documents/results that need further action to the appropriate clinician following in-house practice protocols

You will be working in a multi-disciplinary team consisting of both clinical and non-clinical colleagues, so teamwork and good communication skills are important.

Duties to include the following:

• Follow in-house protocol on handling clinical correspondence
• Code and file documents received from external sources
• Work closely with the local PCN hub managing documents they have coded/dealt with on behalf of the practice
• Action any documents/results as per in-house protocols
• Complete data quality checks on all work handled by the local PCN hub and report to supervisors with any issues
• Complete data quality checks on all internal work
• Engaging in staff meetings, share knowledge and skills
• Attending relevant training to support both the development of the practice clinical correspondence team and your own personal growth.
• Summarise new patient records
• Data quality check all GP2GP records received ensuring complete and full records are held by the practice
• Troubleshoot any personal IT issues and support administrative team members with any issues
• Attending digital updates and meetings relevant to the role

Person Specification

Qualifications

Essential

• Educated to GCSE or A Level standard in English and Maths
• Evidence of continued personal development

Desirable

• Previous experience in Primary care data/clinical coding role

Knowledge and skills

Essential

• Experience in complex administrative procedures
• Competent in the use of Microsoft Office applications
• Experience of working in a healthcare setting
• Experience of working within a team
• Familiarity with EMIS clinical software
• Ability to prioritise workload and work well under pressure
• Ability to work independently but also as part of a team
• Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cumberland House Surgery
Address

58 Scarisbrick New Road

Southport

Merseyside

PR8 6PG

Employer's website