Correspondance & Appeal Officer

TN United Kingdom; London; On-site; GBP 32,000 - 34,000; Full time

Job summary

An established industry player is seeking a dedicated Correspondence and Appeals Officer to join their team. In this role, you will ensure timely responses to Penalty Charge Notice enquiries and manage casework effectively. Your attention to detail and commitment to first-class customer service will be crucial as you prepare evidence for adjudication hearings. With a focus on inclusivity and support, this organization offers a hybrid working environment, providing the necessary equipment to succeed. If you have a passion for customer service and a keen eye for detail, this opportunity is perfect for you.

Qualifications

• Experience in the parking industry is highly desirable.
• Ability to manage a caseload and support team members.

Responsibilities

• Respond to Penalty Charge Notice enquiries and representations.
• Prepare case summaries for parking tribunal service.

Skills

Customer Service

Attention to Detail

IT Skills

Administration Skills

Investigation Skills

Job description

Correspondence & Appeals Officer
£32,925 - £33,957 per annum

One x Full time (36 hours a week) Correspondence and Appeals Officer role – Permanent contract - Hybrid working with one to two days in the office, dependent on service delivery - Equipment will be provided.

About the Job

We are looking to appoint Correspondence and Appeals Officers who will work with the current back office team and be responsible for ensuring Penalty Charge Notice (PCN) enquiries and representations at all stages through the PCN process are responded to within statutory time-frames and in accordance with the legislation, policies and procedures. The successful candidate will also be required to prepare case summaries and evidence packs for the parking tribunal service for adjudication hearings.

About You

Previous experience of working within the Parking industry and dealing with Parking related correspondence and/or complaints is highly desirable; however, training will be provided. The successful candidate will be required to investigate and respond appropriately to penalty charge notice representations, appeals, and enquiries in line with legislation and council policies. In addition to this, the officer will be required to have excellent IT and administration skills as they will be required to manage their own caseload as well as supporting other team members at times. Attention to detail is paramount, together with a genuine commitment to, and experience of, first class customer service.

If you are interested in working with the Parking Service, please submit a supporting statement, ideally no more than two sides of an A4, explaining how your knowledge, skills, and experience meet the criteria set out in the personnel specification within the Job Description. You should provide examples of how you meet the personal specification criteria to be shortlisted for an interview. We do not consider standalone CVs.

Any applications received from individuals who have applied for the same role in the last six months will not be considered.

The closing date for the receipt of applications is 23:59 on 21 July 2024; however, interest in this job may be high, and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interviews are scheduled for the week commencing 29 July 2024.

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity, or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people, and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than two A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.