Corporate Training Manager

LRG; Reading; On-site; GBP 35,000 - 50,000; Full time

Job summary

LRG, a leading property company in England, is seeking a dedicated Trainer to join their growing team. This role involves monitoring training materials, delivering customer service training, and mentoring corporate staff, offering the chance for professional growth and development in a supportive environment. Candidates should possess relevant experience in training and property management, coupled with strong communication and organizational skills.

Benefits

Market leading training

Competitive Salary Package

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous holiday allowance

Qualifications

• 3 years property management experience preferred.
• Knowledge of relevant legislation essential.
• Confident trainer with excellent communication skills.

Responsibilities

• Monitor and update training materials as per legislation.
• Deliver first-class customer service training.
• Provide mentorship to corporate personnel.

Skills

Training experience

Strong communication

Self-motivated

Organizational skills

IT literate

Education

ARLA Level 3/4 qualification

Tools

Reapit CRM

Property management software

Microsoft Word

Microsoft PowerPoint

Job description

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Hours:Monday to Thursday 8:30am - 5pm, Friday 9am - 5pm

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summaryand key responsibilities

Key Responsibilities:

• To monitor and update all training material created to fit with all current relevant legislation.
• To continuously strive to meet and exceed standards of training by monitoring performance and communicating fresh and new incentives throughout the Corporate division.
• To Ensure delivery of first-class customer service training and should be at the forefront of the standard
• Link in with P&I team regularly to understand change and customisation requirements for training material and cascade to the relevant teams.
• Regular links in with Operations to determine and understand issues
• Review complaints and root causes monthly to understand where the issues are and how processes can be improved and complaints reduced.
• Ensure training logs are in place and updated monthly for all corporate staff- run a central log for management reporting.
• Understand group training resources and link in with the group training team for content and support.
• Provide 1-1 mentoring to corporate personnel where identified and required.
• Work with Fixflo to ensure corporate processes are aligned with operating processes for corporate clients.
• Maintains high standards of ethics and integrity at all times.
• Being positive, encouraging and motivating, at all levels and at all times.
• To effectively process work to deadlines and within laid down service standards as directed by the management team/ line manager.
• To ensure satisfactory resolution of problems and issue are raised and dealt with swiftly.
• To seek continuous training, coaching and personal development.
• To provide support to management where required and agreed.

What are we looking for:

• Relevant Training experience in a customer services or property related industry
• Self-motivated and confident person
• IT literate.
• Strong knowledge of all relevant residential property legislation.
• An excellent communicator and confident in delivery of training sessions at all levels.
• Provide new initiatives and innovation to the role.
• Display a can-do attitude and ability to manage and deliver multiple projects simultaneously.
• Drive, enthusiasm and personality to succeed in fast-paced environment

Qualifications

• 3 years property management experience, preferably in a training role but not essential
• Knowledge of Relevant legislation
• Either qualified to ARLA Level 3/4 or studying towards the achievement or a similar formal Industry related qualification

Experience

• MUST have extensive and provable knowledge of Reapit CRM
• Administration and competence with property management software
• High level of organisation and attention to detail
• Excellent communication, coaching and mentoring skills
• Dressing and acting in a professional manner
• Being confident and responsible
• Working on your own initiative and as part of a team
• IT literate, particularly Word and Power Point
• Continued knowledge and development of all relevant legislation
• Company standard operating procedures
• Strong interpersonal & business communication skills

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment
• Competitive Salary Package
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.