Corporate/Tech Customer Services Support Manager- hybrid, Central London, £27k

10-12M CONTRACT

Our technology client is seeking a client-focused Case Manager to join their office of approx 160pp, working within a collaborative team.

Acting as the main point of contact for clients, you will provide consultative advice regarding all aspects of various software services, including the collation of transcription, equipment, and logistics requirements.

You will liaise directly with senior clients within the business/legal world, providing information, upselling where appropriate, troubleshooting as required, and gathering feedback.

This is a varied role requiring a tech-savvy, fast learner who can quickly develop a knowledge of their software and its uses, advising clients as appropriate.

You will also be liaising closely with other teams (Business Development, Production, Software Engineering, and Technical Delivery teams) to ensure the delivery of a seamless, efficient service, providing and processing all relevant administration and documentation.

THE PERSON

We are looking for someone who is bright and engaging, with a willingness to learn and use initiative. You should have excellent verbal and written communication skills (English-based degree or relevant experience) and strong attention to detail, time management, and the ability to juggle tasks, adapt, and work under pressure.

You must be proficient in Microsoft Office applications and be a team player with a flexible attitude to meet the changing needs of the business and clients. A proven track record in a client-facing or professional services role (corporate) is essential.

Hybrid working: 3 days in the office, 2 from home - 9-5.30pm, with occasional remote support outside of core hours.

IMMEDIATE START