Corporate Security Cover Officer

ICTS UK Ltd; City of Edinburgh; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

ICTS UK Ltd in Edinburgh is seeking a Corporate Security (Cover) Officer to protect a major financial client’s site in the city centre. The role is permanent, with a rotating rota and 12-hour shifts starting at 7am or 7pm across seven days, including public holidays.

Applicants must hold current SIA credentials and the Emergency First Aid at Work (AED) qualification, with five years’ checkable history and CRC clearance. Full training, uniform and safety equipment are provided.

Qualifications

• Excellent verbal, written and numeracy skills tested at interview.
• Strong customer service, team working and collaboration abilities.
• Ability to remain calm and professional under pressure.
• Ability to deliver succinct verbal and written reports.
• Competent IT and administration skills including MS Outlook, Word & Excel.
• Professional appearance and demeanour.
• Willingness to undertake development training, e.g., First Aid at Work (3-day).
• Valid SIA Door Supervision (DS) or Security Guarding (SG) licence.
• Five years’ checkable history and references.
• Pass a Criminal Records Check to required standards.
• Proof of Right to Work in the UK.

Responsibilities

• Managing access control for buildings and car-parks to high service standards
• External and internal foot patrols of the site to deter and detect issues
• Responding to customer requests and queries
• Checking and challenging ID passes with on-the-spot decisions
• Unlocking and locking buildings, rooms, gates to prevent unauthorised access
• Identifying and reporting Health & Safety issues and carrying out First Aid if necessary
• Maintaining records including incident reports using computer and paper-based systems
• Being observant to threats and knowing processes and responses for incidents
• Responding to Critical Incidents such as Fire Evacuation or Medical Emergency
• Completing regular training and knowledge-checks for Continuous Professional Development

Skills

Customer service

Verbal communication

Written communication

Teamwork

Calm under pressure

Decision making

IT literacy

Education

Emergency First Aid at Work (inc. AED)

SIA DS/SG licence

Five years’ checkable history & references

Tools

MS Outlook

MS Word

MS Excel

Job description

Corporate Security (Cover) Officer – Edinburgh, Scotland

In this high-profile Security Officer role, you'll ensure the safety and security of the people and property at a prestigious financial client’s site in the centre of Edinburgh.

You will need to be a candidate who reflects the highest of professional standards, focus, and customer service.

You must have current SIA credentials and a minimum of the Emergency First Aid at Work (inc. AED) qualification.

You will need to be an experienced Security Officer, preferably within the Corporate Security market and be able to evidence your skills at a face-to-face interview: with confidence, enthusiasm, and eloquence. You will be tested, if invited to interview.

This is not a freelance role. It is a permanent role within ICTS but does not come with guaranteed working hours. However, in the past year, our Cover Officers have been called upon, on average, for between 3 and 5 shifts per week.

Your rota will vary, from month-to-month. It will generally be published a few weeks in advance, covering standard daily gaps, annual leave, and other planned absences. Each month, there may be further opportunities to cover additional shifts at shorter notice.

Shifts are normally 12 hours’ duration, starting at 7am or 7pm: across any of the 7 days: including Public Holidays.

As such, it would be beneficial to live within easy commuting distance of Edinburgh City Centre: or indicate on your application CV that you are relocating.

You will carry out a range of duties including:

• Managing access control for buildings and car-parks - for employees, visitors and contractors - to the highest of customer service standards
• External and internal foot patrols of the site, to deter and detect problems
• Responding to customer requests and queries
• Checking and challenging ID passes with a professional, friendly, and problem-solving approach: being able to make decisions on-the-spot
• Unlocking and locking buildings, rooms, external barriers and gates to ensure that no unauthorised personnel or hazards are on-site
• Identifying and reporting Health & Safety issues and carrying out First Aid if necessary
• Maintaining records including incident reports using computer and paper-based systems
• Being observant to the threat of hostile actors or situations; and be knowledgeable about the processes, policies and personal response expected, when such incidents occur
• Responding to Critical Incidents such as Fire Evacuation, Medical Emergency, Building Lockdown, etc.
• Completing regular training and knowledge-checks, to maintain Continuous Professional Development

You should have experience as a Corporate Security Officer, and to succeed in this role you will also need to evidence:

• Excellent verbal, written, and numeracy skills: which will be tested at interview stage
• Strong customer service, team working, and collaboration skills
• The ability to remain calm and professional under pressure
• The ability to deliver succinct and clear verbal and written reports
• Competent IT and administration skills including MS Outlook, Word & Excel
• Professional appearance and demeanour
• Willingness to undertake development training, for example, to attend and pass the 3-day, First Aid at Work course
• A valid SIA Door Supervision (DS) or Security Guarding (SG) licence
• Five years’ checkable history and references
• To pass a Criminal Records Check (CRC) to the required standards
• Proof of Right to Work in the UK

Full training, uniform, and Health & Safety equipment are provided

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments.

We take our commitment to the principles of fairness and mutual respect for people of all faiths and cultures seriously, and we expect our employees to do the same.