Corporate Receptionist / Switchboard Operator

Cardiff Metropolitan University; Cardiff; On-site; GBP 40,000 - 60,000; Part time

Job summary

Cardiff Metropolitan University is seeking a part-time Corporate Receptionist / Switchboard Operator to enhance visitor experiences on campus. In this role, you will manage switchboard operations and support various campus activities, utilizing your exceptional customer care skills and organisational abilities. This position offers a supportive environment with a commitment to career development and inclusion, alongside excellent benefits, such as generous leave and fitness facility access.

Benefits

25 days annual leave, increasing to 30 after 1 year

Membership in Local Government Pension Scheme

Family-friendly policies

Opportunities for learning and skills development

Access to award-winning sports facilities

Free family access to wellbeing support

Qualifications

• Excellent customer care skills and experience in a customer-focused environment.
• Ability to manage multiple tasks and provide timely assistance.
• Clear communication skills with various service users.

Responsibilities

• Welcoming visitors and providing immediate assistance.
• Offering a superb switchboard service for internal and external calls.
• Assisting with campus events and supporting attendees.

Skills

Customer Care

Organisational Skills

Communication

Team Work

Welsh Language Skills

Tools

Microsoft Office

Job description

To ensure that our Environment and Estates teams continue to provide excellent service to visitors, colleagues, and students, we’re looking for a Corporate Receptionist / Switchboard Operator. As our Receptionist / Switchboard Operator, you will gain a detailed understanding of the University and use your excellent customer care skills to provide an efficient and timely service.

We Are Recruiting For One, Part-time Position

22.5 hours at Llandaff Campus, 13:30 - 18:00 (Mon - Fri)

You’ll Play a Key Role By

• Welcoming visitors to the campus, understanding their needs, and supporting their travel to various destinations across our campuses.
• Providing a superb switchboard service, responding to internal and external calls, and offering support.
• Assisting with campus events and supporting attendees.

What You’ll Bring

With excellent customer care skills and experience working in a customer-focused environment, you’ll support enquiries courteously, helpfully, and knowledgeably. Your telephone experience will enable you to answer calls on a busy computerised switchboard and transfer them to the appropriate department or individual.

Your outstanding organisational skills will be vital, supporting multiple tasks and priorities while providing timely assistance. Confidence in Welsh language skills, professional communication, and the ability to support service users with their queries are essential.

Additionally, You’ll Have

• A working knowledge of Microsoft Office packages including Word, Excel, and Outlook.
• Clear communication skills, written, over the telephone, and in-person, with the ability to interact with and manage the expectations of various service users.
• Excellent team working skills, with the ability to communicate priorities with colleagues and work cohesively to provide a fantastic service.

Why join Cardiff Metropolitan University?

We are a values-based university, proud of our culture and community spirit, which underpins our values and behaviours. We support inclusion, enabling everyone to feel respected and perform at their best. Joining our university offers a unique environment rich in resources to support your career development.

We Offer Excellent Benefits Such As

• Annual leave of 25 days, increasing to 30 days after 1 year of service, plus 12 bank holiday/concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Family-friendly policies—more details available on our Policy Hub page.
• Opportunities for learning and skills development, including access to library and digital services.
• Award-winning sports and fitness facilities with subsidised memberships and cycle-to-work schemes.
• Free family access to our independent wellbeing support provider, Health Assured.

Contact us

For more information, please contact Lowri Patten at [e-mail].

All applications must be submitted online. The person specification will be used for shortlisting, so please ensure you address this in your application. For helpful tips on applying, visit our Application Guidance page.