Corporate Receptionist - Bournemouth

Chartwells Independent; Bournemouth; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hospitality services provider in Bournemouth is seeking a Corporate Receptionist to manage client reception and meeting room areas. The ideal candidate will have at least one year of experience in a similar role, outstanding communication skills, and a passion for excellent service. This full-time position offers a variety of perks including financial benefits and health support.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community service

Qualifications

• At least one year of experience in a similar role.
• Ability to work independently and as part of a team.
• Familiarity with event space setup styles.

Responsibilities

• Provide a warm welcome to guests and clients.
• Manage inquiries efficiently and professionally.
• Ensure meeting rooms are set up correctly.

Skills

Excellent communication skills

Ability to multitask

Organizational skills

Customer service orientation

Tools

Room booking systems

Audio-visual systems

Job description

We are looking for a Corporate Receptionist to join our Rapport team in Bournemouth. You will play a crucial role in managing the client floor reception and meeting room areas across the client campus

An offer of employment is subject to successfully passed enhanced vetting.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday- Friday, shift rota basis between 8 AM and 6 PM)

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Providing a warm welcome experience to all guests, visitors, and clients, escorting them to the required destination within the premises
• Offering refreshments in the lounge area and maintaining the necessary awareness of the building and local facilities to advise and direct guests appropriately
• Proactively dealing with enquiries in person, via the telephone, or email in a timely and professional manner
• Supporting with office administration duties when required (e.g., photocopying, delivering messages, etc.)
• Liaising with other local receptions and service providers to ensure the smooth arrival of the host’s clients
• Taking part in cross-training when available
• Ensuring meeting rooms are set up correctly, according to the booking requirements
• Monitoring stationary supplies, requesting replenishment as per the agreed procedure, ensuring waste is minimised

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally have at least one year of experience in a similar role within a five-star hotel, premium airline, or corporate environment
• Be welcoming, energetic, highly organised, excellent in planning, confident, innovative, passionate about service, with the ability to multitask and work under pressure
• Have excellent communication skills in person, via email or by phone
• Have the ability to work independently and as part of a team, creating rapport with key stakeholders
• Display operational effectiveness and ensure all standards are adhered to
• Be familiar with event space setup styles, with strong knowledge of room booking systems, audio visual systems and computer skills

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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Location

Bournemouth, Bournemouth, United Kingdom