Corporate Receptionist

Mitie; York and North Yorkshire; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management firm in Doncaster is seeking a Guest Services professional. The role involves managing the reception desk, providing exceptional customer service, and maintaining security and safety protocols. Ideal candidates will have prior customer service experience and strong communication skills. This position offers a supportive work environment with a focus on employee development.

Qualifications

• 2 years’ customer service experience in a reception or similar environment.
• Strong communication skills in both written and verbal forms.
• Ability to multitask and pay attention to detail.

Responsibilities

• Greet visitors and manage incoming calls.
• Maintain reception area cleanliness and organization.
• Handle mail and manage administrative tasks.

Skills

Strong communication skills

Experience with MS Outlook

Excellent organisational abilities

Ability to maintain composure

Education

A Level (or equivalent)

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Overview

Company name: Mitie - Signature
Job Title: Guest Services
Reporting to: Guest Services Manager
Hours: 40 hours a week, Monday to Friday
Office location: Doncaster Rail College

About Mitie

Mitie was founded in 1987 and is the UK's leading facilities management and professional services company including Signature, Guest Services. Mitie serves a large, diverse blue‑chip customer base across banks, retailers, hospitals, schools and government offices including Network Rail. Mitie has over 49,000 people, 100+ office locations, and thousands of customers nationwide.

Standards

As a Corporate Receptionist, you will be the first point of contact for the organisation, providing exceptional customer service to clients, visitors, and employees. You will maintain high levels of security awareness and adhere to uniform standards to ensure a safe and consistent environment.

Main duties

• Reception Desk Management
• Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
• Answer and direct incoming calls in a courteous and efficient manner.
• Manage the reception area, ensuring cleanliness and organisation at all times.
• Provide a site safety brief to everyone signing into the building.
• Proactively assist with client events.
• Complete online Fire Warden Training and support with site duties during a building evacuation.
• Weekly stock checks and ordering of required stationery to maintain supplies for front of house.
• Provide training for new team members and temporary team members.
• Ensure health and safety posters/leaflets are up to date and relevant.
• Maintain up-to-date health and safety folders, with direction from the front of house manager.
• Report faults or health and safety concerns to the relevant person or department.
• Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff for smooth operations.

• Security Awareness
• Monitor and control access to the premises following security protocols.
• Verify visitor credentials and issue visitor badges as necessary.
• Remain vigilant for suspicious activity and report concerns promptly.

• Customer Service Excellence
• Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
• Offer accurate information about the company, its services and facilities.
• Handle inquiries and resolve issues promptly and professionally.

• Administrative Support
• Sort mail, manage courier deliveries, and book meeting rooms.
• Respond to the Reception Inbox in a timely manner.
• Receive daily parcel deliveries and inform recipients.
• Manage administrative tasks such as visitor figures, internal auditing and staff passes reports.
• Keep front of house QHSE folder and documentation up to date.
• Maintain electronic and physical filing systems; support other departments as needed.

• Uniform Standards
• Adhere to company uniform guidelines, maintaining a neat, professional appearance.
• Ensure uniform cleanliness and grooming standards reflect the company image.
• Serve as an ambassador for the organisation through attire and demeanour.

• Front of House Coordinator duties (where applicable)
• Support Workplace Management with fire alarm testing where applicable.
• Regular kitchen checks; ensure adequate milk, cleanliness and tidy areas.
• Complete meeting room checks; ensure stationery stocked, white boards clear, flipcharts stocked.
• Check meeting rooms after bookings for readiness of the next meeting.
• Check printers, paper and ink levels and top up as required.
• Weekly checks of fire extinguishers and First Aid boxes; report issues as needed.
• Complete floor walks and report maintenance/cleaning issues.
• Maintain stationery stock levels and reorder as required.
• Ensure confidential bins are emptied when needed.
• Conduct building inductions for new staff before pass issuance.
• Weekly checks of fire doors to ensure clear access.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times.
• Report deficiencies in systems of work or equipment that may affect service, health and safety or the environment.
• Use work equipment and PPE properly and according to training.
• Report issues or training needs to your Line manager via the incident reporting system.

Person Specification

Experience

• 2 years’ previous customer service experience within a reception, switchboard or room booking environment. Qualified first aider or willing to undertake a course is beneficial, but not required as training will be issued.

Skills and Knowledge

• Strong communication skills (written and verbal).
• Experience with MS Outlook, Word, Excel and PowerPoint.
• Ability to interact confidently with all levels of the business and guests.
• Excellent organisational and multitasking abilities with attention to detail.
• Ability to maintain composure and professionalism in fast-paced or challenging situations.

Education or Certification

• 2 years reception/administration experience is beneficial but not required.
• A Level (or equivalent).

Mitie values and behaviours

People – Mitie is a people business. We value our people and their drive to perform. Trustworthy – we do what we say we will. Helpful – we go out of our way to make a difference. Inspiring – we help others to be the best they can be. Spirited – we give it everything. Fresh thinking and Pioneering – we embrace new ideas and technologies and build health & safety into everything we do. We are committed to safety, respect, diversity, team spirit and continuous improvement.

Health and Safety responsibilities (summary)

Follow group and company policies; report deficiencies; use PPE properly; report training needs via the line manager.

Note

This job description is intended to give the post holder an appreciation of the role envisaged for this position. Tasks may be varied and will be agreed with the post holder. The company may amend the job description to reflect business needs.