Corporate Receptionist

TN United Kingdom; Warwick; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Host, der für eine herzliche Begrüßung und exzellenten Kundenservice sorgt. In dieser Rolle sind Sie die erste Anlaufstelle für Kunden und Besucher, bieten Unterstützung und koordinieren verschiedene Dienstleistungen. Sie werden in einem dynamischen Umfeld arbeiten, wo Ihre Fähigkeit zur Problemlösung und Ihr Engagement für hohe Standards geschätzt werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem professionellen Team arbeiten möchten, ist dies die perfekte Gelegenheit, um Ihre Fähigkeiten weiterzuentwickeln und einen positiven Einfluss zu haben.

Qualifications

• Erfahrung in einem geschäftigen, Unternehmensumfeld.
• Fähigkeit, mehrere Projekte unabhängig zu verwalten.

Responsibilities

• Bereitstellung eines professionellen Empfangs und Unterstützung der Kundenbedürfnisse.
• Koordination von Veranstaltungen und Verwaltung von Besprechungsräumen.

Skills

Kundenservice

Kommunikationsfähigkeiten

IT-Kenntnisse

Flexibilität

Education

NVQ Level 2 in Customer Service

Job description

Social network you want to login/join with:

Join us and help deliver the exceptional, every day.

Duties/Tasks:

The Customer Host will be responsible for providing a professional welcome and be knowledgeable about building etiquette, sharing principles with a full understanding of the facility on offer to customers. The role includes a comprehensive range of Front of House duties such as:

1. Providing a welcoming Meet and Greet service, attending to client and customer needs, and adapting to the changing environment.
2. Educating and enforcing the etiquette of National Grid House.
3. Serving as a one-stop shop for all customer services: FOH, Reception, Cleaning, Hospitality Support, Conference Suite, Matrix Support, and Job Logging.
4. Interacting with customers for support, feedback, and understanding future needs.
5. Coordinating with Mail Services and courier deliveries.
6. Managing meeting rooms, including setup, breakdown, cable management, A/V support, and light cleaning.
7. Overseeing floor management tasks such as enforcing policies, replenishing stock, reporting faults, managing wires and cabling, maintaining cleanliness, furniture setup, and reporting H&S issues.
8. Refilling multifunctional device paper and toner, and performing first-line fixes.
9. Coordinating and setting up events.
10. Supporting the client’s internal booking system for their offices.
11. Managing emails and phone lines, responding promptly and courteously to queries.
12. Training colleagues and customers on the internal booking system.
13. Troubleshooting and resolving issues related to the booking system.
14. Supporting parking policy implementation and database updates.
15. Directing guests, offering refreshments, and managing visitor flow including transportation arrangements.
16. Providing health, safety, and fire messaging to visitors.
17. Supporting visitor management and transportation arrangements.
18. Maintaining high standards of customer care and safety.
19. Operating safely within all working practices, SLAs, and KPIs.
20. Maintaining cleanliness to meet contractual KPIs and reporting deficiencies.

The ideal candidate will be customer-focused, proactive, polite, professional, and friendly. They should provide a warm, informative welcome, demonstrate a ‘can-do’ attitude, work well with onsite teams, troubleshoot technical issues, and support additional services as needed.

Operational Excellence

Responsibilities include:

1. Continuously improving operations and work processes.
2. Contributing innovative ideas for service improvement.
3. Supporting documentation and statistics maintenance for the Front of House Manager.
4. Ensuring adherence to policies and maintaining a safe, secure environment.
5. Prioritizing workload to meet quality standards and monitoring helpdesk jobs.

Health and Safety Commitments

• Completing relevant training and reading the Employee Guide.
• Participating in e-Learning and Toolbox Talks.
• Reporting health and safety issues, accidents, and near misses.
• Promoting safety and using protective equipment correctly.

Personal Specification

• Experience in a busy, corporate environment.
• Passion for delivering excellent customer service.
• Honesty, integrity, and good interpersonal skills.
• High personal presentation standards.
• Ability to manage multiple projects independently.
• Continuous learning mindset.
• Effective communication skills and IT proficiency.
• Flexible working approach.

Desired Requirements

• Experience in customer care environments.
• NVQ Level 2 in Customer Service or equivalent.
• Driving License.
• First Aid at Work Certificate.