Corporate Receptionist

JR United Kingdom; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fantastic opportunity has arisen for a Concierge Receptionist at a global asset management firm in Horsham. This role is pivotal in ensuring a first-class employee experience, where you'll greet visitors and support staff in a dynamic environment. With a focus on outstanding customer service, you'll manage the reception area, assist with meeting rooms, and maintain a professional atmosphere. This is a great chance to join a forward-thinking company that values collaboration and excellence, while developing your skills in a fast-paced setting. If you're eager to make a difference and thrive in a team-oriented role, this position is for you.

Qualifications

• Experience in concierge, reception, or hospitality roles is desired.
• Strong IT skills, competent in Microsoft Office 365 applications.

Responsibilities

• Meet and greet visitors, providing outstanding customer service.
• Manage the reception area and assist with client meeting rooms.
• Support colleagues and work as a team to achieve best results.

Skills

Customer Service

Communication Skills

Organisational Skills

Problem-Solving

Microsoft Office 365

Confidentiality

Flexibility

Job description

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A fantastic opportunity has become available for a Concierge Receptionist to join our clients site in Horsham, a global asset management firm, for a 6 month Maternity cover.

As part of our Reception Concierge team, you will work collaboratively with our client’s employees to deliver the future of an agile, connected, and high performing workplace. You will be responsible for ensuring a first-class employee experience and supporting our client’s employees to improve their day to day working experience.

Hours: Monday to Friday with various shift patterns between 8am - 6pm as required

Key Responsibilities

• Meet and greet all visitors, providing outstanding customer service to all employees and visitors of the office
• Assists employees in a friendly, professional, proactive, and efficient manner with appropriate follow-up as necessary
• Day to day responsibility of SLAs and service delivery
• Acts as the site liaison for the services delivered on site
• Responsible for keeping up to date and trained in all concierge reception processes
• Managing and taking ownership of the client Reception area and Client meeting rooms
• Managing the Switchboard and FM helpdesk, supporting as a key user and training other staff to support as required
• Client meeting room assistance, chairs, table move, AV support
• Responsible in ensuring a high level of customer service is demonstrated and adhered to in all dealings with clients
• To be flexible to work in any service area as required, rota and on an Adhoc basis
• To support colleagues and work as a team to achieve the best results for clients
• Responsible for tracking own activity and report on daily activity
• To wear the Concierge reception uniform provided along with any PPE required
• Responsible for complying with health and safety and site operational procedures
• Ad-hoc Concierge reception tasks as requested by the Leadership and Management team

Skills and Attributes we are looking for

• Previous experience in concierge/ reception/ front of house/ hospitality roles is desired
• Ability to always maintain a positive attitude and professional tone
• True desire to satisfy the needs of others in a fast-paced environment
• Ability to interact with employees and visitors effectively with tact and diplomacy
• Decision-making skills and ability to use own initiative to answer questions
• Ability to maintain confidentiality and handle situations with sensitivity
• Excellent customer service and verbal and written communication skills
• Proactive approach to work with an eye for detail
• Problem-solving and critical thinking skills
• Organisational skills and a methodical approach to dealing with the varied needs of the employees
• Strong IT skills, competent in Microsoft Office 365 applications to intermediate level
• Flexible to change shifts at short notice
• Ability to learn quickly and follow core processes

Please note that due to the high volume of responses we receive, only successful applicants will be contacted.

We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.

We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.

If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.

We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.