Corporate Receptionist

Chartwells Independent; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading guest services provider in London is seeking a Corporate Receptionist to deliver outstanding service at a prestigious corporate office. The role involves welcoming guests, handling enquiries, and supporting events while fostering a collaborative team environment. The ideal candidate is passionate about customer service and has a proactive approach to their responsibilities, joining a celebrated team that values integrity and innovation.

Benefits

Travel and grocery discounts

Life assurance

Health and wellness programs

Learning and development opportunities

Paid volunteer day

Qualifications

• Upbeat individual with integrity and a can-do attitude.
• Passionate about delivering great service and taking responsibility.
• Innovative thinker looking for efficiencies in customer service.

Responsibilities

• Deliver excellent guest service and welcome guests professionally.
• Proactively deal with enquiries and requests in a timely manner.
• Maintain awareness of building facilities to advise guests.
• Support events and catering when required.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Job description

We are looking for a Corporate Receptionist to join our Rapport team of 2 that looks after the corporate office services at our Client's London office, based on Fenchurch Street. However, you will be part of a bigger team of 7!

The client is an International Insurance Firm in the City. You will have the opportunity to work in a very diverse, fast changing role where noday is the same.Our team provides excellent service to clients and customers, ensuring all duties are carried out to the highest of standards.

Type of contract:Full-time, Permanent

Hours: 40 per week (Monday-Friday, 8 AM – 5 PM; flexibility required on an ad hoc basis in case of events, or early or late arrival guests)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! Plus, free lunch on duty!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities:

• Deliver excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
• Support events and the catering Team when required, with lobby hosting and event coordinating duties.
• Work as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• An up-beat individual with integrity and a can-do attitude.
• Someone who is passionate about delivering great service and take responsibility for their contribution to the team.
• The ideal candidate likes to think ‘outside of the box’ and always look for innovative ways to improve efficiencies and enhance customer service, whilst showing that they are flexible and adaptable in their approach in everything they do.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.