Corporate receptionist

Mitie; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

Mitie, a leading facilities management company, is seeking a Corporate Receptionist in Birmingham to provide exceptional customer service and manage administrative tasks. This role requires professionalism, effective communication, and proactive service delivery in a dynamic environment. Join our team and enjoy diverse benefits that enhance your lifestyle and career development.

Benefits

Virtual GP service

Financial wellbeing assistance

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Life cover

Enhanced pension contributions

Training and development opportunities

Cash prizes and recognition through Mitie Stars

Save-as-you-earn scheme

Qualifications

• Proven experience in a customer service role.
• Strong administrative skills and attention to detail.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Sign in visitors and manage health and safety briefings.
• Handle administrative tasks and manage a reception inbox.
• Provide excellent customer service and maintain professionalism.

Skills

Customer Service

Administration

Professionalism

Communication

Education

High School Diploma

Job description

Job Overview

• Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company including Signature Front of House, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices including Network Rail. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

  As a member of the Front of House team, our clients, guests and team expect an individual whose appearance and demeanour reflect the high standards of Signature.

  Attitude should be one of confidence and professionalism, whilst recognising that guest satisfaction through team member services and performance is what is required to create an authentic experience.

  To ensure all guests are received in a #Be Authentic manner and our culture and values are presented every day. To make sure the front of house is efficiently managed to the standards of which Network Rail expect. This role is diverse between front of house and administrate tasks; this will require you to be proactive and efficient in your delivery to create a smooth daily operation.

  
  

  Corporate receptionist office location in Birmingham

  We are looking for professional and smart individual to join our mite team in partnership with network rail!
  Do you love providing excellent customer service? Thrive in a fast paced and professional environment? putting customer and clients at the front of all you do?

  Birmingham
  Monday - Friday 0800-1300

Main Duties

• Day to day duties will include:

  • To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required
  • Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.
  • Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
  • Managing the Condeco account, troubleshooting, solution finding and delivering support on launch of Condeco in new sites, if applicable
  • Elements of travel to relieve other sites if needed (Full licence holders would be preferred but not essential).
  • Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.
  • Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
  • Being the representative on behalf of the team for the engagement team.
  • Maintain up to date health and safety folders, with direction from the regional front of house manager.

  • Along with reception duties, you will assist with additional tasks such as:

    • Dealing with planned and reactive works as and when required.
    • Presenting weekly building inductions, ensuring new starters are made welcome and are aware of the safety and security standards expected.
    • Updating tenants with regards to any ongoing or planned works via communication email.

    If this sounds like you, then we want to hear from you!

    Our market-leading offering provides you with benefits that suit your lifestyle.

    We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

    When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

    We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

    We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

    Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

    Since 1987, Mitie's 72,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

    Join our Mitie Team.

    Together our diversity makes us stronger.