Corporate Operations Manager

The Corporation of Trinity House; London; On-site; GBP 40,000 - 43,000; Full time

Job summary

The Corporation of Trinity House is seeking a Corporate Operations Manager in London. The role involves driving operational excellence, managing admissions, and optimizing CRM/CMS systems while supporting the Head of Operations. Ideal candidates possess a degree or A-Levels, with at least three years of experience in operations and strong communication skills. This role offers a meaningful chance to impact a historic charity dedicated to maritime safety and community support.

Qualifications

• Minimum 3 years' experience in a similar role.
• Background in operations, administration, or a related field.
• Strong communicator able to engage with stakeholders at all levels.

Responsibilities

• Drive operational excellence by optimizing new CRM/CMS systems.
• Coordinate board papers and draft exceptional minutes.
• Manage admissions process for Aspirant Younger Brethren.

Skills

Operations management

Stakeholder engagement

Communication skills

Organizational skills

Education

Degree or A-Levels in a related field

GSCE grade C or above in English and Mathematics

Tools

Microsoft Office

CRM/CMS systems

Job description

Corporate Operations Manager
Permanent
London
£40,000.00 - 42,500.00 per annum
41.5 hours per week

Trinity House works for the benefit and safety of all mariners as a General Lighthouse Authority and maritime charity. Our people are central to our reputation as a leading maritime organisation, as is our commitment as an employer to developing the skills, capabilities and potential of our workforce.

About Us
Trinity House is a charity incorporated by Royal Charter since 1514 and dedicated to safeguarding shipping and seafarers. We provide education, training and welfare support while fulfilling our statutory duty as a General Lighthouse Authority (GLA) to deliver a reliable, efficient, and cost-effective aids to navigation service for the benefit and safety of all mariners. We are also a Fraternity comprising prominent members of the maritime community.

The Role
As Trinity House's Corporate Operations Manager, you will drive operational excellence by managing the Younger Brethren admissions process, managing and optimising the use of the new CRM/CMS systems, and supporting corporate operations. Reporting to the Head of Operations, you will coordinate board papers, draft exceptional minutes, and ensure seamless communication across teams. This role blends operational coordination with hands-on execution, requiring precision, discretion, and strong stakeholder engagement.

Key Responsibilities
- Lead the end-to-end admissions process for Aspirant Younger Brethren, ensuring a seamless experience
- Own and optimise CRM and CMS systems, acting as the primary liaison with providers and training staff
- Craft high-quality communications, including newsletters and official correspondence
- Provide strategic support to corporate processes, including agenda coordination, board paper preparation, and professional minute-taking
- Maintain the Corporate Calendar and oversee essential operational resources
- Partner with the Fraternity Manager on Fraternity event planning and logistics
- Step in to support the Executive Assistant and wider team when needed
- Drive special projects as directed by the Secretary and the Head of Operations

Why Join Us?
This is a unique opportunity to contribute to a historic and mission-driven organisation with a modern outlook. You'll be part of a supportive team, working in a role that offers variety, responsibility, and the chance to make a real impact.

About You
- Minimum 3 years' experience in a similar role
- You bring a background in operations, administration, or a related field, with an eye for precision and organisation
- Your experience includes drafting minutes, managing board papers, and supporting governance in a professional setting
- A strong communicator, able to engage with stakeholders at all levels
- Educated to degree level or A-Levels (or equivalent) in a related field
- At least a GSCE grade C or above in English and Mathematics
- Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM/CMS database systems
- Strong verbal and written communication skills

Click here to view the role profile.

We welcome qualified individuals to apply and we look forward to reviewing your applications for this exciting opportunity. We are committed to equity within a respectful, diverse and inclusive environment.

If you are interested in applying for this position, please complete the online application process, by submitting your CV along with a supporting statement, evidencing how you meet the role requirements.

Interview:- First round Thursday 4th September and Final round Thursday 11th September 2025.