Corporate Operations Manager

Trinity House; Gateshead; On-site; GBP 40,000 - 43,000; Full time

Job summary

A maritime charity is seeking a Corporate Operations Manager to drive operational excellence by managing the admissions process and utilising CRM/CMS systems. This role requires strong communication and coordination skills to ensure seamless operations and support to governance processes. Join a historic organisation that values precision, organisation, and community engagement.

Qualifications

• Minimum 3 years experience in a similar role.
• Background in operations or administration.
• Experience in drafting minutes and managing board papers.
• Strong verbal and written communication skills.

Responsibilities

• Lead the admissions process for Aspirant Younger Brethren.
• Manage and optimise CRM and CMS systems.
• Draft communications like newsletters.
• Coordinate agenda and prepare board papers.

Skills

Operations management

Stakeholder engagement

Communication

Minute drafting

CRM/CMS systems

Education

Degree or A-Levels in a related field

GCSE grade C or above in English

GCSE grade C or above in Mathematics

Tools

Microsoft Office

CRM/CMS database systems

Job description

Permanent

London

£40,000.00 - 42,500.00 per annum

41.5 hours per week

Trinity House works for the benefit and safety of all mariners as a General Lighthouse Authority and maritime charity. Our people are central to our reputation as a leading maritime organisation, as is our commitment as an employer to developing the skills, capabilities and potential of our workforce.

About Us

Trinity House is a charity incorporated by Royal Charter since 1514 and dedicated to safeguarding shipping and seafarers. We provide education, training and welfare support while fulfilling our statutory duty as a General Lighthouse Authority (GLA) to deliver a reliable, efficient, and cost-effective aids to navigation service for the benefit and safety of all mariners. We are also a Fraternity comprising prominent members of the maritime community.

The Role

As Trinity Houses Corporate Operations Manager, you will drive operational excellence by managing the Younger Brethren admissions process, managing and optimising the use of the new CRM/CMS systems, and supporting corporate operations. Reporting to the Head of Operations, you will coordinate board papers, draft exceptional minutes, and ensure seamless communication across teams. This role blends operational coordination with hands-on execution, requiring precision, discretion, and strong stakeholder engagement.

Key Responsibilities

• Lead the end-to-end admissions process for Aspirant Younger Brethren, ensuring a seamless experience
• Own and optimise CRM and CMS systems, acting as the primary liaison with providers and training staff
• Craft high-quality communications, including newsletters and official correspondence
• Provide strategic support to corporate processes, including agenda coordination, board paper preparation, and professional minute-taking
• Maintain the Corporate Calendar and oversee essential operational resources
• Partner with the Fraternity Manager on Fraternity event planning and logistics
• Step in to support the Executive Assistant and wider team when needed
• Drive special projects as directed by the Secretary and the Head of Operations
  
  

Why Join Us?

This is a unique opportunity to contribute to a historic and mission-driven organisation with a modern outlook. Youll be part of a supportive team, working in a role that offers variety, responsibility, and the chance to make a real impact.

About You

• Minimum 3 years experience in a similar role
• You bring a background in operations, administration, or a related field, with an eye for precision and organisation
• Your experience includes drafting minutes, managing board papers, and supporting governance in a professional setting
• A strong communicator, able to engage with stakeholders at all levels
• Educated to degree level or A-Levels (or equivalent) in a related field
• At least a GSCE grade C or above in English and Mathematics
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and CRM/CMS database systems
• Strong verbal and written communication skills
  
  

Click here to view the role profile.

We welcome qualified individuals to apply and we look forward to reviewing your applications for this exciting opportunity. We are committed to equity within a respectful, diverse and inclusive environment.

If you are interested in applying for this position, please complete the online application process, by submitting your CV along with a supporting statement, evidencing how you meet the role requirements.

Interview:- First round Thursday 4th September and Final round Thursday 11th September 2025.

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