Corporate Move Manager | Premium Customer Service

Pickfords; Kings Langley; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company pension

Cycle to work scheme

Free flu jabs

Health & wellbeing programme

Paid volunteer time

Referral programme

Job summary

Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

You will manage shipments for corporate accounts, coordinating with agents and internal teams, and ensuring adherence to contracts and KPI targets. The role requires two years of customer service experience and offers a competitive salary in a well-established removals company.

Qualifications

• First class communication skills, both written and verbal.
• Excellent Customer Service skills.
• Excellent telephone manners.
• Proficiency with Microsoft Word, Excel and Outlook.
• Adaptable to various tasks and a team player.

Responsibilities

• Move Manage complete door to door services for each posting.
• Provide complete customer service and officer contact in line with KPI’s and contract requirement.
• Liaise with agent network and internal departments for operational requirements.
• Manage financial and operational process file through Navision system.
• Manage financials of each file in line with contracted rates and specification.
• Issue and collection of PMR from officer at end of move.
• Support with processing of MAF and initiations.
• Any additional admin duties as required.

Skills

First class communication

Excellent customer service

Telephone manners

Team player

Proactive attitude

Well presented

Tools

Navision

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Pickfords are looking for a dynamic Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

You will manage shipments for corporate accounts, coordinating with agents and internal teams, and ensuring adherence to contracts and KPI targets. The role requires two years of customer service experience and offers a competitive salary in a well-established removals company.